Healthcare IT Help Desk Technician

West-Parry-Sound-Health-Centre-; Central Ontario; On-site; CAD 45,000 - 52,000; Full time

Job summary

West Parry Sound Health Centre in Parry Sound, Ontario, invites applications for a Regular Full-Time Help Desk Support role within its Information Technology and Systems Support Department. Reporting to the Director of IT Operations, you will provide frontline technical assistance to staff, physicians, and volunteers, ensuring reliable access to information systems and devices essential for patient care.

The ideal candidate will have a college IT diploma, 1–3 years of service desk experience,

Qualifications

• College diploma or certificate in information technology, computer systems, network administration or related field, or equivalent combination of education and experience.
• Industry certifications such as Microsoft (MCSA, MCSE, ITIL) are assets.
• 1–3 years of experience in service desk/desktop support is preferred.
• Experience with Windows and Windows Server environments, Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
• Experience using IT service-management or ticketing systems is an asset.
• Experience in a hospital/healthcare environment is preferred.
• A valid driver’s license for travel between sites as necessary.
• Ability to lift up to 75 lbs when required.

Responsibilities

• Provides help desk and user support.
• Performs desktop installations, configurations, and troubleshooting.
• Manages end user accounts, permissions, and access rights.
• Monitors, maintains, and troubleshoots network infrastructure, applications, and security.
• Documents and communicates assigned work (helpdesk tickets).
• Installs, configures, and maintains desktop/laptop, tablets, printers, and other devices.
• Maintains inventory and licensing for software and hardware.

Education

College diploma or certificate in information technology, computer systems, network administration or related field

Tools

Windows OS & Server

Microsoft 365

Active Directory

Microsoft Entra ID

End-user devices

Printers

Mobile devices

Remote-support tools

ITSM / ticketing

Job description

West Parry Sound Health Centre in Parry Sound, Ontario, invites applications for a Regular Full-Time Help Desk Support role within its Information Technology and Systems Support Department. Reporting to the Director of IT Operations, you will provide frontline technical assistance to staff, physicians, and volunteers, ensuring reliable access to information systems and devices essential for patient care.

The ideal candidate will have a college IT diploma, 1–3 years of service desk experience,