Regular Full-Time, Help Desk Support, Information Technology and Systems Support Department
West-Parry-Sound-Health-Centre-
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
West Parry Sound Health Centre in Parry Sound, Ontario, invites applications for a Regular Full-Time Help Desk Support role within its Information Technology and Systems Support Department. Reporting to the Director of IT Operations, you will provide frontline technical assistance to staff, physicians, and volunteers, ensuring reliable access to information systems and devices essential for patient care.
The ideal candidate will have a college IT diploma, 1–3 years of service desk experience,
Qualifications
- College diploma or certificate in information technology, computer systems, network administration or related field, or equivalent combination of education and experience.
- Industry certifications such as Microsoft (MCSA, MCSE, ITIL) are assets.
- 1–3 years of experience in service desk/desktop support is preferred.
- Experience with Windows and Windows Server environments, Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
- Experience using IT service-management or ticketing systems is an asset.
- Experience in a hospital/healthcare environment is preferred.
- A valid driver’s license for travel between sites as necessary.
- Ability to lift up to 75 lbs when required.
Responsibilities
- Provides help desk and user support.
- Performs desktop installations, configurations, and troubleshooting.
- Manages end user accounts, permissions, and access rights.
- Monitors, maintains, and troubleshoots network infrastructure, applications, and security.
- Documents and communicates assigned work (helpdesk tickets).
- Installs, configures, and maintains desktop/laptop, tablets, printers, and other devices.
- Maintains inventory and licensing for software and hardware.
Education
Tools
Job description
Job No:EXT2026290
Location:Parry Sound
Help Desk Support
Information Technology and Systems Support Department
Job Posting: Non-Union 2026-290
Regular Full-Time Position
Located on the coast ofbeautiful Georgian Bay, our facilityboaststhe best that both nature and technology can offer. We work in one of Canada's most modern health care facilities and live in one of the country's top outdoor adventure destinations. You can get from desk to dock in 10 minutes!
West Parry Sound Health Centre (WPSHC) has always employed an innovative planning approach aimed at integrating services. Faced with the challenges of rural care delivery, WPSHC has partnered in regional alliances and created internal programming solutions that have benefited patient care and improved services throughout the catchment area.
Today our uniquely integrated health care organization includes Lakeland Long Term Care, six Nursing Stations delivering care to rural communities, management of District ambulance services and dispatch, and a full range of in-patient and out-patient programs associated with a 90-bed acute care hospital.
For more information on WPSHC, please visit our website .
We currently have an exciting opportunity for a Help Desk Support person to join our Information Technology team. Reporting to the Director of IT Operations, the Help Desk Support position provides responsive, courteous and effective first level technical assistance to Health Centre staff, physicians, learners, volunteers and other authorized users. The position supports reliable access to information systems, devices and communication technologies that enable safe patient care and efficient operations. As the primary point of contact for many technology-related requests, the incumbent receives, assesses, documents, resolves and escalates incidents and service requests.
Specific accountabilities include:
- Provides help desk and user support.
- Performs desktop installations, configurations, and troubleshooting.
- Manages end user accounts, permissions, and access rights.
- Monitors, maintains, and troubleshoots network infrastructure, applications, and security.
- Documents and communicates assigned work (helpdesk tickets) on a timely basis.
- Installs, configures, and maintains desktop and laptop, tablets, printers, computer peripheral, devices and telecommunication devices.
- Installs, configures, and maintains software applications on user computers and maintains an inventory of installed software and hardware and manages licensing.
Hours of work are primarily Monday to Friday, day shift.
To qualify for the role, you will need to have:
- College diploma or certificate in information technology, computer systems, network administration or a related field, or an equivalent combination of education and relevant practical experience.
- Current industry certification such as Microsoft (MCSA, MCSE, ITIL), CompTIA A+, or an equivalent service-management or technical certification is an asset.
- One (1) to three (3) years of experience providing technical support in a service desk, desktop support or similar environment is preferred.
- Experience supporting Microsoft Windows and Windows Server environments, Microsoft 365, Active Directory or Microsoft Entra ID, other identity platforms, endpoint devices, printers, mobile devices, common productivity software and remote-support tools.
- Experience using an IT service-management or ticketing system and following incident, request, change, asset and knowledge-management processes is an asset.
- Experience in a hospital or healthcare environment is preferred.
- A valid driver’s license is required for travel between sites as necessary.
- Ability to handle the physical demands of the job, including lifting up to 75 lbs when required.
- Demonstrated satisfactory attendance levels, work performance, disciplinary history, and positive work references.
The ideal candidate's work will exemplify WPSHC's core values: compassion, accountability, rights and responsibilities, excellence, and safety.
Please note: For the safety and well-being of our patients, employees, and visitors, we require proof of COVID-19 vaccination before commencing employment. Exceptions may be made for individuals who are unable to receive a COVID-19 vaccine for legislated protected reasons (e.g. medical exemption). Allincumbents in this position will be required to provide a clear criminal/vulnerable sector check as a condition of employment.
$44,693 to $51,811 annually, based on experience, as well as:
+ Healthcare of Ontario Pension Plan (HOOPP)
+ Employee & Family Assistance Program (EFAP)
+ Wellness Program & onsite gym
Best of all, you will be welcomed into a supportive interdisciplinary team environment that will allow you to develop a wide breadth of skills. This is an opportunity to grow in an established and highly respected organization, using your experience and skills to inspire a direct and positive impact on the community.
West Parry Sound Health Centre is committed to providing accommodations throughout the recruitment and selection process to applicants with disabilities to ensure equal participation. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes.
Personal information submitted will be used for the purpose of this competition only.
Please be advised the WPSHC property is smoke-free.
Parry Sound is a beautiful town, located on the shores of an inland “ocean”, Georgian Bay. The area boasts many beautiful beaches, parks and trails. It is ideally situated just off highway 400, in the Southermost part of Northern Ontario.This charming waterfront town is within a UNESCO Biosphere Reserve, and home to 6,500 residents in the town itself, and over 14,000 in the immediate area. In summer, the population grows to nearly 100,000 people with seasonal residents, making for a very interesting dynamic!The area boasts several Provincial Parks and unlimited water for boating, canoeing/kayaking, fishing and things to do.In the winter, Parry Sound has a thriving snowmobiling, ice fishing, skiing and snowshoeing industry. The lakes generally freeze by January, and snow abounds in the area!In the summer the area swells with cottagers and visitors, who have discovered the beauty and hospitality of the region.
Parry Sound is a beautiful town, located on the shores of an inland “ocean”, Georgian Bay. The area boasts many beautiful beaches, parks and trails. It is ideally situated just off highway 400, in the Southermost part of Northern Ontario.This charming waterfront town is within a UNESCO Biosphere Reserve, and home to 6,500 residents in the town itself, and over 14,000 in the immediate area. In summer, the population grows to nearly 100,000 people with seasonal residents, making for a very interesting dynamic!The area boasts several Provincial Parks and unlimited water for boating, canoeing/kayaking, fishing and things to do.In the winter, Parry Sound has a thriving snowmobiling, ice fishing, skiing and snowshoeing industry. The lakes generally freeze by January, and snow abounds in the area!In the summer the area swells with cottagers and visitors, who have discovered the beauty and hospitality of the region.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
