HEALTHCARE BUSINESS ANALYST Montreal (Hybrid) 2025-04-17

CHROME TECHNOLOGIES; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the healthcare sector is seeking a healthcare business analyst to enhance processes in their Montreal office. This hybrid position involves improving patient appointment booking and managing medication orders. Applicants should have relevant business analysis experience and an understanding of Canadian healthcare systems, with strong communication skills and attention to detail.

Qualifications

• Prior experience as a business analyst, clinical informaticist, or system analyst.
• Knowledge of documentation techniques: User Stories, Use Cases.
• Bi-lingual in English / French is a plus.

Responsibilities

• Handle patient appointment booking processes and configuration.
• Manage procedure and medication order flows in a healthcare setting.
• Document business requirements based on workflows.

Skills

Written communication

Verbal communication

Attention to detail

Knowledge of Canadian healthcare

Education

Degree in healthcare informatics or related field

Tools

Jira

Confluence

Job description

We are looking for a healthcare business analyst to join our team of consultants in the Montreal office.

This position is in hybrid mode.

Functional expertise we are focused on right now:

- Patient Appointment Booking
o Involves the configuration side to define booking slots, resource requirements, provider schedules, etc.
o Front-end for booking appointments (cancel, rebook, book series appointments, group appointments)
o Appreciation for some of the data that needs to be captured and reported about appointments
- Procedure and Medication Order flows
o More focused on Hospital environment, but also involving clinic and outpatient orders
- Knowledge of workflows and documentation of order fulfillment (normal case and exceptional case)

- Knowledge of Healthcare and Healthcare IT (not Insurance)
- Prior experience as a business analyst, clinical informaticist or system analyst
- Working knowledge of techniques to document business requirements (User Stories, Use Cases, Sequence Diagrams, etc.)
- Strong written and verbal communication skills
- Ability to read and understand regulatory documents and translate to business requirements
- Passion for details that you can balance with business realities
- Experience with Jira and Confluence
- Knowledge and awareness of Canadian healthcare
- Bi-lingual English / French is a plus