Administrative Support III

Alberta Health Services; Wabasca-Desmarais; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support III for Health Information Management in Wabasca/Desmarais. This role handles client registration, demographic validation, ULI creation for new residents, and electronic documentation processing to complete registrations with WCB, RCMP, and NRA clients.

Responsibilities include handling payments, switchboard duties, greeting clients, and maintaining a professional front desk, while supporting staff and physicians in a fast-paced

Qualifications

• Completion of Grade 12 or equivalent.
• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven accuracy in spelling, keyboarding and attention to detail.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Responsibilities

• Register clients and verify demographics in the provincial system.
• Create Unique Lifetime Identifier (ULI) for new residents/newborns.
• Complete electronic documents to finish registrations for WCB, RCMP, NRA clients.
• Collect and receipt payments for services.
• Answer switchboard queries and direct to appropriate areas.
• Greet clients and maintain a courteous, professional environment.

Skills

Medical terminology

Medical reception

Interpersonal skills

Typing 45 wpm

Attention to detail

Organization

Customer service

Education

Grade 12

Medical Terminology course

MOA / Unit Clerk course (or equivalent)

Job description

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Wabasca/Desmarais Hlthcare Cnt
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 05-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 15-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Wabasca/Desmarais Hlthcare Cnt
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 05-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 15-OCT-2026
• Hours per Shift: 5, 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.