Head of Autonomous Vehicle Operations & Robotaxi Fleet

TSMG; Ottawa; Sur place; CAD 120 000 - 165 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career development

Résumé du poste

TSMG is seeking an Autonomous Vehicle Operations Lead to oversee daily AV and robotaxi fleet operations across North America. You will coordinate Safety Operators, Depot Specialists, Senior Technicians, and SDS Specialists to ensure fleet readiness, safety, and performance in a fast-paced, tech-driven environment.

You will drive KPI-based operations, support new city launches, and collaborate with engineering, product, and fleet teams to scale autonomous mobility services.

Qualifications

• Minimum 5 years of experience in fleet operations, automotive operations, transportation, logistics, mobility services, or similar operational environments.
• Experience leading operational or technical teams.
• Experience managing shift-based or 24/7 operations.
• Strong leadership and people management skills.
• Excellent organisational and planning abilities.
• Experience monitoring KPIs and operational performance.
• Strong communication and stakeholder management skills.
• Fluent English.

Responsabilités

• Lead daily autonomous vehicle and robotaxi fleet operations across one or multiple depot locations.
• Ensure vehicles are operationally ready to support testing, deployment and autonomous ride‑hailing services.
• Monitor fleet utilization, vehicle availability, charging schedules, and operational readiness.
• Coordinate daily vehicle dispatch and return activities to maximize fleet efficiency.
• Minimize vehicle downtime through effective operational planning and coordination.
• Oversee all activities within the robotaxi depot, ensuring safe, efficient, and organized operations.
• Coordinate the work of Depot Specialists, Safety Operators, Senior Technicians, and SDS Specialists.
• Ensure vehicles meet cleanliness, charging, inspection, and maintenance standards before deployment.
• Support depot setup and operational readiness for new city launches and fleet expansion projects.
• Recruit, onboard, train, and supervise operational staff.
• Create shift schedules supporting 24/7 fleet operations.
• Conduct performance reviews and coaching sessions.
• Promote a culture of safety, accountability, and continuous improvement.
• Ensure all team members follow operational procedures and safety standards.
• Act as the primary operational contact for internal and external stakeholders.
• Coordinate daily activities with engineering, product, technical, and fleet management teams.
• Prepare operational reports, KPI dashboards, and performance summaries.
• Escalate operational risks and develop mitigation plans.
• Support customer visits, audits, and operational reviews.
• Monitor KPIs including fleet availability, vehicle uptime, dispatch efficiency, depot productivity, and operational quality.
• Identify process improvement opportunities that reduce downtime and improve fleet performance.
• Develop and implement standard operating procedures for autonomous vehicle operations.
• Support continuous improvement initiatives during robotaxi fleet scaling and commercial deployment.
• Ensure compliance with company policies, local regulations, and operational procedures.
• Promote a strong safety culture across all operational teams.
• Ensure incidents are properly investigated, documented, and resolved.
• Maintain compliance with health & safety requirements for fleet and depot operations.

Connaissances

Fleet operations

People management

KPI monitoring

Stakeholder management

Safety compliance

Leadership

Fluent English

Description du poste

TSMG is seeking an Autonomous Vehicle Operations Lead to oversee daily AV and robotaxi fleet operations across North America. You will coordinate Safety Operators, Depot Specialists, Senior Technicians, and SDS Specialists to ensure fleet readiness, safety, and performance in a fast-paced, tech-driven environment.

You will drive KPI-based operations, support new city launches, and collaborate with engineering, product, and fleet teams to scale autonomous mobility services.