Hail Consultant Birchwood Collision Regent Winnipeg, MB

Birchwood Hyundai; Manitoba; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus & commissions

Benefits package

RSP matching

Referral bonus

Career development

Wellness program

Volunteer program

Company events

Job summary

Birchwood’s Hail Centre seeks a customer-focused Hail Consultant in Manitoba to manage inquiries, walk-ins, and repair order paperwork. You will build rapport with customers, explain needed repairs and costs, and ensure satisfaction throughout the service experience.

The role emphasizes strong communication, organization, and the ability to navigate paperwork efficiently while representing Birchwood’s commitment to quality service.

Qualifications

• Relationship-driven customer service mindset
• Thrives in collaborative environments and teamwork
• Post-secondary education in Business or related field preferred
• High attention to detail with strong time management and organization
• Commitment to ongoing learning and professional development
• Comfort with technology and Microsoft applications for daily tasks
• Valid driver’s license, clean driving record, own transportation to work

Responsibilities

• Deliver high-quality service during customer interactions and repairs
• Build rapport and clearly communicate required repairs and associated costs
• Follow up with customers to ensure overall satisfaction
• Manage phone inquiries and customer walk-ins
• Complete paperwork related to hail repair orders

Skills

Relationship expert

Team collaboration

Attention to detail

Continuous learning

Technology adept

Valid driver’s license

Education

Post-secondary education in Business or related field

Tools

Microsoft Office

Job description

Reporting Relationship: This position reportsdirectly to the Hail Centre Manager.

Job Summary:

The Hail Consultant plays an integral role in delivering thehighest level of service during a customer’s experience with BirchwoodCollision Centre. The successful candidate will have the ability to buildrapport, communicate needed repairs and costs, and follow up with customers toensure their overall satisfaction. The Hail Consultant will manage phoneinquiries, customer walk-ins, and the completion of appropriate paperwork abouthail repair orders.

Qualifications:

• Relationship expert with a demonstrated commitment tocustomer satisfaction
• Thrive in a collaborative environment, where teamwork isencouraged
• Completed post-secondary education in Business or relatedfield preferred
• High attention to detail with proven time management andorganizational skills
• A commitment to continuous learning and professionaldevelopment
• Comfortable using technology and Microsoft applicationsfor most day-to-day functions
• Valid driver’s license, clean driver abstract & owntransportation to and from work

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary,many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time,company-paid extended health, dental/vision coverage, and employee assistance –with flex plan options
• RSP Matching program – Birchwood will match up to$5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friendsto Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence,holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24franchises are in addition to four state-of-the-art collision repair centresand four Birchwood Credit Solutions locations. We offer sales, services, andparts to meet our customers’ automotive needs. We’re a recognized leader in theretail automotive industry, not only for our diverse workforce reflecting ourcommunity, but also for our unparalleled commitment to team members, customers,partners, and neighbourhoods. At Birchwood, our days begin and end withgratitude, personal leadership, trust, respect, continuous improvement, andgenerosity.

Birchwood is committed to creating a diverseworkplace and is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,colour, religion, gender, gender identity or expression, sexual orientation,national origin, genetics, disability, age, or veteran status. Reasonableaccommodation is available to applicants with disabilities upon request. Pleaseemail your request to: [e-mail]