Service Consultant

Birchwood; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus incentives

Full benefits package

RSP matching

Career development

Employee referral program

Job summary

Birchwood Automotive Group Manitoba seeks a Service Consultant to help deliver the highest level of customer satisfaction after vehicle purchases. You will coordinate service and repairs, maintain open communication with customers, and use advanced software to convey repair needs and estimated times.

The role requires energy, attentiveness, and a customer‑centric approach in a dynamic, team‑oriented environment.

Qualifications

• Automotive service or sales experience is an asset.
• Relationship expert with a demonstrated commitment to customer satisfaction.
• Thrive in a collaborative environment where team support is encouraged.
• High attention to detail with proven time management and organizational skills.
• Ensure the proper completion of all work orders, invoicing and relevant internal paperwork.
• A commitment to continuous learning and professional development.
• Comfortable using computers and Microsoft applications for most day to day functions.
• Valid driver’s license and transportation to work are required.

Responsibilities

• Schedule services and repairs efficiently while maintaining open communication with customers.
• Explain repairs and estimated times to customers with varying technical understanding.
• Use industry-leading software to manage service requests.
• Maintain accurate work orders and documentation.
• Provide energetic, conscientious, and customer-centric service.

Skills

Customer service

Time management

Attention to detail

Team player

Computer skills

Communication

Tools

Microsoft Office

Job description

Reporting Relationship:

This position reports directly to the Assistant Service Manager.

Shift Schedule

Monday-Friday 8am to 5pm, some Saturdays. Hour may occasionally extend past 5pm.

Job Summary:

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding regarding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious, and focused on providing a customer-centric experience.

Qualifications

• Automotive service or sales experience is an asset
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• High attention to detail with proven time management and organizational skills
• Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
• A commitment to continuous learning and professional development
• Comfortable using computers and Microsoft applications for most day to day functions
• Valid driver’s license and transportation to work are required

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]