Hail Consultant

Birchwood Collision Regent; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation with bonus/35

Full benefits package – vacation, EHB,

RSP matching up to $5,000 after 1 year

Employee referral bonus

Career development & internal promot

Wellness program

Dollars for Doing volunteering

Company events – Birchwood Bucks, etc.

Job summary

Birchwood Collision Centre seeks a dedicated Hail Consultant to deliver exceptional service during the customer experience. The role involves building rapport, detailing needed repairs and costs, and following up to ensure satisfaction.

You will handle phone inquiries, customer walk-ins, and complete repair order paperwork with accuracy. The ideal candidate thrives in a collaborative environment, communicates clearly, and maintains strong attention to detail.

Qualifications

• Relationship-focused candidate with strong customer satisfaction dedication
• Collaborative team player with ability to work across departments
• Post-secondary education in Business or related field preferred
• High attention to detail with strong time management and organizational skills
• Commitment to continuous learning and professional development
• Comfortable using technology and Microsoft applications
• Valid driver’s license and reliable transportation

Responsibilities

• Manage phone inquiries and customer walk-ins related to hail repairs
• Communicate needed repairs and costs to customers
• Complete appropriate paperwork for hail repair orders
• Follow up with customers to ensure satisfaction

Skills

Relationship expert

Teamwork

Attention to detail

Comfortable with MS Office

Valid driver’s license

Education

Post-secondary education in Business or related field

Tools

Microsoft applications

Job description

Reporting Relationship: This position reportsdirectly to the Hail Centre Manager.

Job Summary:

The Hail Consultant plays an integral role in delivering thehighest level of service during a customer’s experience with BirchwoodCollision Centre. The successful candidate will have the ability to buildrapport, communicate needed repairs and costs, and follow up with customers toensure their overall satisfaction. The Hail Consultant will manage phoneinquiries, customer walk-ins, and the completion of appropriate paperwork abouthail repair orders.

Qualifications:

• Relationship expert with a demonstrated commitment tocustomer satisfaction
• Thrive in a collaborative environment, where teamwork isencouraged
• Completed post-secondary education in Business or relatedfield preferred
• High attention to detail with proven time management andorganizational skills
• A commitment to continuous learning and professionaldevelopment
• Comfortable using technology and Microsoft applicationsfor most day-to-day functions
• Valid driver’s license, clean driver abstract & owntransportation to and from work

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary,many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time,company-paid extended health, dental/vision coverage, and employee assistance –with flex plan options
• RSP Matching program – Birchwood will match up to$5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friendsto Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence,holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24franchises are in addition to four state-of-the-art collision repair centresand four Birchwood Credit Solutions locations. We offer sales, services, andparts to meet our customers’ automotive needs. We’re a recognized leader in theretail automotive industry, not only for our diverse workforce reflecting ourcommunity, but also for our unparalleled commitment to team members, customers,partners, and neighbourhoods. At Birchwood, our days begin and end withgratitude, personal leadership, trust, respect, continuous improvement, andgenerosity.

Birchwood is committed to creating a diverseworkplace and is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,colour, religion, gender, gender identity or expression, sexual orientation,national origin, genetics, disability, age, or veteran status. Reasonableaccommodation is available to applicants with disabilities upon request. Pleaseemail your request to: [e-mail]