Collision Consultant Birchwood Collision Headingley Headingley, MB

Birchwood Hyundai; Rural Municipality of Headingley; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus incentives

Full benefits

RSP matching

Referral bonus

Career development

Wellness program

Volunteer program

Discounts

Job summary

Birchwood Collision Centre in Manitoba is seeking a Collision Consultant to deliver top-notch service during the customer journey. The role requires building rapport, communicating repair costs, and guiding customers through the collision process.

You will handle phone inquiries, walk-ins, and paperwork for repair orders, work in a collaborative team, and participate in ongoing training and development.

Qualifications

• Relationship-focused candidate with commitment to customer satisfaction.
• Thrives in collaborative, team-based environment.
• Post-secondary education in Business or related field preferred.
• Detail-oriented with proven time management and organizational skills.
• Commitment to continuous learning and professional development.
• Proficient with technology and Microsoft applications.
• Valid driver’s license with clean abstract and own transportation.

Responsibilities

• Manage phone inquiries and customer walk-ins.
• Communicate needed repairs and costs to customers.
• Complete paperwork for collision repair orders.
• Follow up to ensure overall customer satisfaction.

Skills

Relationship building

Team collaboration

Business degree preferred

Attention to detail

Professional development

Tech proficient

Driver's license

Education

Post-secondary education in Business

Tools

MS Office

Job description

Reporting Relationship

This position reports directly to the Production Manager

Shift Schedule

8:00 AM - 5:00 PM

Job Summary

The Collision Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders.

Qualifications

• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment, where teamwork is encouraged
• Completed post-secondary education in Business or related field preferred
• High attention to detail with proven time management and organizational skills
• A commitment to continuous learning and professional development
• Comfortable using technology and Microsoft applications for most day-to-day functions
• Valid driver’s license, clean driver abstract & own transportation to and from work

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail] Shift