SERVICE CONSULTANT

Birchwood Automotive Group; Winnipeg; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Vacation time

Extended health insurance

Dental/vision coverage

Employee assistance

Job summary

Birchwood Automotive Group is seeking a Service Consultant in Winnipeg, MB to expertly schedule service and repairs while maintaining open communication with customers. The role emphasizes a customer-centric experience and accurate status updates using industry-leading software.

The ideal candidate will be energetic, detail-oriented, and capable of translating technical information into understandable guidance for customers.

Qualifications

• Automotive service or sales experience is an asset.
• Relationship-focused with a commitment to customer satisfaction.
• Thrive in a collaborative environment with team support.
• High attention to detail with proven time management and organizational skills.
• Ensure the proper completion of all work orders, invoicing and internal paperwork.
• Commitment to continuous learning and professional development.
• Comfortable using computers and Microsoft applications.
• Valid driver’s license and reliable transportation to work.

Responsibilities

• Efficiently schedule services and repairs and maintain open communication with customers.
• Use industry-leading technology to communicate repair times and status.
• Provide a customer-centric experience and clear explanations of work performed.

Skills

Customer service

Relationship building

Time management

Attention to detail

Organizational skills

Microsoft Office

Communication skills

Driver's license

Tools

MS Office

Job description

Service Consultant

Reporting Relationship

This position reports directly to the Assistant Service Manager.

Shift Schedule

Monday-Friday 8am to 5pm, some Saturdays. Hour may occasionally extend past 5pm.

Job Summary

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding regarding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious, and focused on providing a customer-centric experience.

Qualifications

• Automotive service or sales experience is an asset
• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment where team support is encouraged
• High attention to detail with proven time management and organizational skills
• Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
• A commitment to continuous learning and professional development
• Comfortable using computers and Microsoft applications for most day to day functions
• Valid driver’s license and transportation to work are required

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the‑art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]