Parts Consultant

Birchwood Volkswagen; Winnipeg; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

RSP Matching program

Employee referral bonus

Job summary

Birchwood is opening a new state-of-the-art facility in Winnipeg, Manitoba. The Parts Consultant will manage parts inventory, assist technicians, and ensure customer satisfaction while maintaining accurate records and resolving inventory discrepancies.

The role emphasizes attention to detail, organizational skills, and a collaborative approach to meet customer needs and drive service excellence within a leading automotive retailer.

Qualifications

• Proven dedication to customer satisfaction and relationship-building.
• Attention to detail is essential for accurate parts tracking and inventory control.
• Ability to thrive in a collaborative, team-based environment.
• Valid driver’s license with clean abstract and reliable transportation required.

Responsibilities

• Track, ship and receive parts and maintain accurate inventory levels.
• Assist technicians by locating needed parts for service jobs.
• Resolve discrepancies between computerized and physical inventory; verify invoices.
• Meet customers' needs with timely, service-oriented support.

Skills

Customer-focused

Attention to detail

Team collaboration

Relationship building

Reliability

Tools

CDK experience

Inventory software

Job description

Reporting Relationship: This position reports directly to the Parts Manager.

Job Summary:

This new point on the east side of Winnipeg is a new state-of-the-art facility, showcasing one of Canada’s fastest-growing automotive brands.

The Parts Consultant plays a key role in creating and maintaining a high level of customer satisfaction. This professional is responsible for accurately tracking, shipping and receiving, stocking, and monitoring parts inventory, as well as assisting the technician in locating the parts needed for service. The parts consultant will also resolve discrepancies between the computerized inventory and the physical inventory of parts, verify invoices, as well as work to meet customers' needs. This position is better suited for an individual with attention to detail, organizational, and interpersonal skills.

Qualifications:

• Relationship expert with a demonstrated commitment to customer satisfaction
• CDK experience is preferred
• Automotive parts knowledge considered an asset
• High attention to detail with proven time management and organizational skills
• Ability to thrive in a collaborative environment
• Valid driver's license, clean drivers abstract and reliable transportation to work required

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the‑art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]