Gun Vault Specialist

basspro; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Discounts on restaurants

World-class resorts access

Conservation attractions

Fun work environment

Excellent benefits

Unlimited career advancement

Bass Pro Cares Fund

Bass Pro Shops appreciation

Job summary

Bass Pro Shops is seeking a Gun Vault Specialist in Ottawa, ON to manage backroom firearm processes, inventory, and customer service on the sales floor. The role requires handling firearms safely and adhering to all federal and company regulations.

Responsibilities include supervising the team, training staff, assisting customers with product selections, and processing firearms transactions in compliance with policy. PAL is required, with opportunities to support a full retail team.

Qualifications

• One or more years of supervisory experience in a sales or service environment is preferred.
• Ability to evaluate customers' needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops and Cabela's specific products is an asset
• Full Firearms Possession and Acquisition License (PAL) is required
• Experience in sporting goods with a focus on new and historical or antique firearms is required

Responsibilities

• Assist in delegation of work and ensure proper execution
• Support management in developing a cohesive team and training staff
• Provide legendary customer service and recommend products based on customer needs
• Maintain visual presentation standards and store cleanliness
• Resolve customer issues with judgment and care
• Motivate coworkers and foster teamwork
• Promote Bass Pro Shops programs and in-store services
• Process firearms transactions following all policies and CFC requirements

Skills

Supervisory experience

Customer needs assessment

Superior customer service

Good judgment

Outdoor lifestyle

Education

High school diploma or equivalent

Tools

PAL license

Job description

The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to Firearms. This role has the ability to safely handle firearms and adhere to all company, firearms regulations. This position will be responsible for acquiring and disposing firearms, and maintaining a complete, thorough and accurate firearms inventory in accordance with all company, local and federal firearm regulation/policy. This position provides counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various selling/customer service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers. Assist management in the coordination of operations to ensure delivery of Bass Pro Shops and Cabela's Mission, Vision, and Values and support the Company and all outfitters in a professional and safe work environment.

MINIMUM QUALIFICATIONS

• One or more years of supervisory experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to evaluate customers' needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops and Cabela's specific products is an asset
• Full Firearms Possession and Acquisition License (PAL) is required
• Experience in sporting goods with a focus on new and historical or antique firearms is required

ESSENTIAL FUNCTIONS

• Assist in the delegation of work, determining the method of work, giving clear and concise direction, and follow up to ensure proper execution
• Support the manager in developing a cohesive team, motivating, engaging, coaching, and training fellow employees
• Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, and making product recommendations based off this analysis
• Assure visual presentation standards are met by up-keep and maintenance including, but not limited to, in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist manager in motivating fellow employees, keeping them engaged and working as a cohesive team
• Fosters growth and development of retail associates by supporting training initiatives
• Promote Cabela's programs, including VOC and In-Store Pick-Up
• Process firearms transactions following all policies and standard operating procedures associated with firearms handling, firearms sales, and Canadian Firearms Centre (CFC) requirements;
• Manage the process of the accurate purchase, pricing and sale of high quality used and antique firearms;
• Assist in other areas of the store when business needs dictate

Starting Pay Rate: -

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund
• Bass Pro Shops