Instore Pickup Associate

basspro; Saskatoon; Presencial; CAD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on retail merchandise

Excellent benefits

Unlimited career advancement opportuni

Bass Pro Cares Fund

Descripción de la vacante

Bass Pro Shops & Cabela's in Canada (Saskatoon) is seeking an In-Store Pick-Up Outfitter to greet customers, help place orders, check item availability, and answer questions about orders and the pick-up process.

You will handle customer funds at the point-of-sale, process gift card sales, and use SAP and POS systems to complete transactions while following policies. Previous retail or outdoor lifestyle experience is preferred.

Formación

• Experience in a sales or service environment preferred.
• High school diploma or equivalent preferred.
• Ability to provide superior customer service and exceed expectations.
• Ability to use good judgment and logic.
• Possession of a Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary.
• Experience in outdoor lifestyle or related field is a plus.
• Knowledge of Bass Pro Shops & Cabela's products is an asset.

Responsabilidades

• Greet customers and assist with placing orders and picking up items.
• Call customers when their orders arrive.
• Process gift card sales and in-store pick-up orders.
• Use SAP and POS systems for transactions and compliance.
• Answer questions about the in-store pick-up process.
• Assist in other areas as needed.
• Receive In-Store Pick-Up orders from the Distribution Centre.

Conocimientos

Customer service

Sales experience

Communication

Problem solving

Judgment & decision making

Educación

High school diploma or equivalent

Herramientas

POS system

SAP

Descripción del empleo

Summary:

Reporting to the Group Sales Manager - Front End-Receiving, the In-Store Pick-Up Outfitter will greet and assist customers in placing orders, check item availability, answer questions about new and previous orders, and solve any minor issues. During the order and pick-up process, process customer funds accurately and appropriately, while explaining additional company services and processes.

Responsibilities:

• Provide legendary customer experience for every customer and promote company programs
• Place orders on behalf of the customer in store, to get an item that may not be available in the store at the time
• Receive In-Store Pick-Up orders that arrive in store from the Distribution Centre
• Call customers to inform them that their orders have arrived
• Handle questions about how the In-Store Pick-Up process works to ensure the customer is well informed
• Process gift card sales through the point-of-sale system to create In-Store Pick-Up orders
• Use current Point-of-Sale and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• One or more years' experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer's expectations
• Ability to use good judgment and logic
• A Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessary
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela's specific products is an asset

Benefits:

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund
• Bass Pro Shops

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.