Guest Services Representative (Part-Time) (Contract)

Cushman & Wakefield; Ottawa; Presencial; CAD 20.000 - 29.000; A tiempo parcial

Descripción de la vacante

Cushman & Wakefield is hiring a Guest Services Representative (Part-Time) to deliver exceptional customer service across the mall environment in Ottawa. This role handles inquiries by phone, email and in person, supports promotional events, and assists with gift card sales and retailer relations.

The candidate should be flexible with shifts, have strong communication skills, and be proficient in Microsoft Office. Work is on-site with Friday–Sunday availability preferred.

Formación

• Availability for flexible shifts.
• Excellent customer service skills.
• Superior written and oral communication skills.
• Ability to work in a team environment.
• Proficient in Microsoft Office.
• Social media familiarity (Facebook/Website).
• Open availability on Friday, Saturday & Sunday.

Responsabilidades

• Provide exceptional customer service to patrons and tenants.
• Sell mall gift cards and manage deposits, shift reports and gift-with-purchase items.
• Handle telephone, email and in-person inquiries.
• Perform opening and closing duties as directed by Guest Services Supervisor.
• Support marketing and on-site events per Marketing Director.
• Foster relationships with retailers and stay informed about promotions.

Conocimientos

Customer service

Communication

Teamwork

Creative & self-motivated

Flexible availability

Social media familiarity

Microsoft Office

Herramientas

Microsoft Office

Social Media (Facebook/Website)

Descripción del empleo

Job Title

Guest Services Representative (Part-Time) (Contract)

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Director
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

Qualifications

• Availability for flexible shifts.
• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
• Must be accountable and punctual
• Creative and self motivated

Schedule Requirements

This is a part-time position averaging 12-20 hours per week. Candidates must be available to work during business hours, including weekends and holidays, based on business needs.

Hours of operation are Monday-Saturday, 9:00 AM-9:00 PM, and Sunday, 10:00 AM-6:00 PM.

Compensation

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $17.95 - $17.95 CAD Hourly

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

Other Information

INCO: “Cushman & Wakefield”