Guest Services Representative (Part-Time)

Cushman & Wakefield; Kamloops; On-site; CAD 21,000 - 28,000; Part time

Job summary

Cushman & Wakefield is hiring a part-time Guest Services Representative for Aberdeen Mall. The role serves as the primary contact for staff and customers, delivering concierge-level service and handling inquiries in person, by phone, and by email.

The position requires at least one year of customer service experience, availability for all mall hours, and strong communication skills. Training and a collaborative team environment are offered.

Qualifications

• Minimum of one year of customer service experience.
• Ability to work all mall hours, including weekends, evenings, and holidays.

Responsibilities

• Answer inquiries in person, by phone, and by email.
• Gift card sales and promotions.
• Transit product sales.
• Operate the paging system.
• Assist with mobility aids borrowing.
• Support Guest Services Supervisor with daily duties.

Skills

Customer service

Multi-tasking

Communication

Interpersonal skills

Social media

Emergency readiness

Job description

Job TitleGuest Services Representative (Part-Time)Job Description SummaryAberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.Job DescriptionKEY RESPONSIBILITIES:Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours, including weekends, evenings, and Stat holidays (minimum of two scheduled shifts weekly).The position is multi-functional across a broad spectrum of guest service responsibilities including:• Front-line service answering inquiries in person and via telephone & email• Gift card sales and promotion• Transit Product sales• Operating the paging system• Controlling the borrowing of mobility aids• Other daily duties as assigned by the Guest Services Supervisor• Must be able to provide clear criminal record checkKNOWLEDGE/SKILLS/COMPETENCIES:• Ability to effectively interact with a wide range of people, work under pressure and to multi-task• An outgoing, engaging personality who enjoys meeting and working with people• Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The \"WOW\" factor• The ability to think on ones feet and provide solutions to real time questions and issues• Able to take direction and react quickly to changing priorities• Keen observation skills and awareness of surroundings are important• Strong verbal and written communication skills• Proficiency in Social Media• Confident in assisting with emergency situationsThe compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”