Guest Services Representative

Cushman & Wakefield; Saskatoon; On-site; CAD 22,000 - 24,000; Full time

Job summary

Cushman & Wakefield seeks a Seasonal Guest Services Representative at Midtown Mall. You will deliver outstanding customer service, manage gift card sales and reports, and handle inquiries both in person and by email.

You’ll support opening/closing tasks and assist security and maintenance staff to ensure a safe, welcoming environment. The role requires strong communication, teamwork, and willingness to work evenings and weekends.

Qualifications

• 1 year of experience in Customer Service an asset.
• Comfortable handling large cash.
• Minimum Grade 12 Diploma.
• Open, unrestricted availability.
• Ability to work evenings and weekends is a must.

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings.
• Sale of Mall Gift Cards with daily deposits, shift reports and logs, and distribution of gift-with-purchase items.
• Email and In-Person inquiries; Opening & Closing duties as per Guest Services Supervisor.
• Prepare and manage various customer tracking initiatives; provide assistance with mall services.
• Assist other mall personnel to deliver an exceptional customer experience and promote a safe, clean environment.
• Support on-site promotions and events; cultivate retailer relationships and stay updated on promotions.

Skills

Customer service

Cash handling

Communication

Teamwork

Microsoft Office

Social media

Education

Grade 12 diploma

Job description

Job Title

Guest Services Representative

Job Description

Position: Guest Services Representative (Seasonal)

Reports to: Guest Services Supervisor

Division: Guest Services Pop-Up Desk

Location: Midtown Mall

• Days and hours worked are subject to change as required by the needs of the Property
• Night and evening work will be required (including weekends and holidays)

Description of Major responsibilities and duties:

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor

• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as Facebook, Twitter, Blog, Website, Pinterest, etc.
• Professionally respond online to customer service inquiries on social media. (If applicable)
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
• Collecting various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)

• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• And most importantly, ensuring that our customers leave our shopping centre happy with all of their needs met
• Other duties as assigned by the Guest Services Supervisor

Experience/Qualifications Required:

• 1 year of experience in Customer Service an asset.

• Comfortable handling large cash

Minimum Academic Requirements

• Minimum Grade 12 Diploma

Technical Competencies

• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills – Microsoft Office
• Competent in social media, Facebook, Twitter, Website, etc.
• The ability to work evenings and weekends is a must.
• Open, unrestricted availability.

• Creative and self-motivated.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $15.70 - $17.77 CAD Hourly

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”