Guest Services Representative (Part-Time)

Cushman & Wakefield; Ottawa; On-site; CAD 21,000 - 29,000; Part time

Job summary

Cushman & Wakefield is seeking a Part-Time Guest Services Representative in Ottawa. The role focuses on premium customer service, information delivery, and supporting mall operations. It includes handling gift cards, inquiries, and event promotions to enhance the shopper experience.

The position requires open weekend availability, strong communication, and teamwork. Compensation aligns with part-time hours, with a stated hourly rate and a commitment to inclusive, accessible employment.

Qualifications

• Availability for flexible shifts.
• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills — Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre.
• Specially open availability on Friday, Saturday & Sunday.
• Must be accountable and punctual

Responsibilities

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards including daily deposits, shift reports and logs, and distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor
• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services
• Assist other mall personnel to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with on-site promotions and events as per the Marketing Director
• Cultivate relationships with retailers and stay abreast of product offerings and store promotions

Skills

Customer service

Communication

Teamwork

MS Office

Social media

Flexible shifts

Tools

Microsoft Office

Job description

Job Title

Guest Services Representative (Part-Time)

Job Description Summary

The Guest Services Representative provides premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public. Act as a liaison with tenants "Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times.

Job Description

Schedule Requirements:

This is a part-time position averaging 12-20 hours per week. Candidates must be available to work during business hours, including weekends and holidays, based on business needs.

Hours of operation are Monday-Saturday, 9:00 AM-9:00 PM, and Sunday, 10:00 AM-6:00 PM. RESPONSIBILITIES

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:
  • daily deposits
  • shift reports and logs
  • distribution of gift-with-purchase items
• Telephone, Email and In-Person Inquiries
• Opening & Closing duties as per the Guest Services Supervisor

• Prepare and manage various customer tracking initiatives
• Provide Customer assistance with all available mall services.
• Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
• Assist with various on-site promotions and events as per the Marketing Director
• Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
• Professionally respond online to customer service inquiries on KIPSU
• Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
• Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set‑ups

• Maintaining cleanliness and organization at the workspace
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
• Other duties as assigned by the Guest Services Supervisor
• And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

QUALIFICATIONS

• Availability for flexible shifts.
• Excellent customer service skills with a drive to go above and beyond
• Superior written and oral communication skills
• Ability to work in a “team” environment
• Various computer skills — Microsoft Office
• Competent in Social Media, Facebook, Website, etc.
• We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre. Specially open availability on Friday, Saturday & Sunday.
• Must be accountable and punctual
• Creative and self motivated

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $17.95 - $17.95 CAD Hourly

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier‑free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”