Facility Site Advisor

Cushman & Wakefield; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

Cushman & Wakefield Vancouver is seeking a Facility Site Advisor to join the on-site account team, reporting to a site leader and the Workplace Experience Manager. This role will provide a positive experience at the client’s offices, ensuring employees feel supported and productive.

The Facility Site Advisor will supply tactical support for workplace tools and processes, acting as the eyes and ears of the workplace and first line of response for employee needs.

Qualifications

• Minimum 1 year of facilities, workplace operations and/or customer service experience.
• Strong communication skills and detail orientation.
• Professional environment experience preferred.

Responsibilities

• Greeting visitors and security, badging; meeting coordination.
• Stocking of supplies and office supply ordering; maintaining office aesthetics
• Mail - receiving, delivering, shipping out, etc.
• Coordinate Workplace Programs and Operations tasks including service tickets, repairs, furniture moves, safety programs, budgets and invoices.
• Plan and coordinate social events sponsored by Workday Life programs.
• Vendor relationship management for office-standard vendors; liaison with property management.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Some college

Tools

Microsoft Office

PowerPoint

Job description

Job Description Summary

The Facility Site Advisor is a key member of the Cushman & Wakefield onsite account team for the client and has a dual reporting structure into a site leader and the programmatic Workplace Experience Manager. This individual shall provide a positive experience at the client’s offices, ensuring that employees feel well supported and productive.

Job Title

Facility Site Advisor

Job Description Summary

The Facility Site Advisor is a key member of the Cushman & Wakefield onsite account team for the client and has a dual reporting structure into a site leader and the programmatic Workplace Experience Manager. This individual shall provide a positive experience at the client’s offices, ensuring that employees feel well supported and productive.

The Facility Site Advisor will provide tactical support related to workplace tools and processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities.

The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills and can support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where they can interact with and help people.

Responsibilities

Job Description

• Greeting visitors and security, badging; meeting coordination.
• Stocking of supplies and office supply ordering; maintaining office aesthetics
• Mail - receiving, delivering, shipping out, etc.
• Implementation of Workplace Programs and Operations (may include, but not limited to): handling internal service ticket system requests; general office repairs; furniture or internal office moves; coordinate and help facilitate safety programs; budget tracking and expenses - requisitions and purchase order processing & submission, invoice tracking, credit card expenses, departmental actuals, and accruals; monitoring space utilization and assigning work stations; new hire orientations; HR I9 processing, etc.
• Helps facilitate, plan, and coordinate social events sponsored by Workday Life programs, i.e., Wellbeing, Giving and Doing, Belonging and Diversity, Benefits, and more.
• Vendor relationship management is beneficial for the oversight of office-standard vendors such as coffee/snacks, office supplies, confidential shredding, first aid and plant maintenance, HVAC, and janitorial.
• Will act as the liaison with property management on all building/site issues.
• Serves as a liaison/support between Workplace and other departments, such as: Safety, Business Technology, Benefits, Workday Life/Employee Programs, People & Purpose, Legal & Compliance, Marketing, etc.
• Schedule work orders via C&W’s CMMS to ensure timely completion
• Provide general overall facility management services, including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Coordinate with outside contractors for the service and repairs of equipment
• Maintain on-going communication with Property Management, contractors, client, and team
• Assist with site inspection within the assigned building portfolio
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review, and submit work orders, bids, and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage service and performance of vendors and landlords for timely completion of jobs
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates

Skills

• Previous customer service experience
• Experience in a fast‑paced, professional setting preferred
• Some college preferred
• Key competencies include verbal and written communication skills, detail oriented, time management, and ability and willingness to take on new tasks, learn new technologies, and adapt to organizational changes.

Qualifications

• High School Diploma or GED equivalent
• Minimum of 1 year of facilities, workplace operations and/or customer service/hospitality industry experience
• Experience reconciling budgets for day-to-day workplace operations
• Experience with using Microsoft Office and various other types of office software
  and PowerPoint

Preferred Qualifications

• 3+ year of facilities, workplace operations and/or customer service/hospitality industry experience
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the ability to stoop, stand, climb, frequently lift a minimum of 25 lbs.
• Ability to speak clearly so others can understand you
• Ability to read and understand information presented orally and in writing
• Regularly required to utilize vision abilities, allowing reading of printed material, drawings, and schematics

AAP/EEO Statement

C&W provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affluent Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position at Cushman & Wakefield, email [e-mail] or [e-mail]. All inquiries not related to accommodations will go unanswered. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 55,080.00 - $64,800.00. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us. Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
INCO: “Cushman & Wakefield”