guest services manager

Comfort inn; Midland; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel seeks an experienced manager to oversee daily operations, including staffing and customer satisfaction. The ideal candidate will have a background in hospitality management and be able to enforce policies, address guest concerns, and ensure operational efficiency.

Qualifications

• 3 years to less than 5 years of experience required.
• Ability to enforce policies and procedures.
• Experience in managing staff and customer interactions.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff, conduct performance reviews, and facilitate training sessions.
• Address customer complaints and organize inventory maintenance.

Skills

Leadership

Customer Service

Problem-solving

Job description

• Experience : 3 years to less than 5 years

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Conduct performance reviews
• Conduct training sessions
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules
• Organize and maintain inventory

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking