Guest Services & Lodge Admin Agent — Remote Camp

Dexterra Group; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Extended health and dental benefits

2 weeks on/2 weeks off rotation

Remote camp work environment

Job summary

Dexterra Group in Canada is seeking a Guest Services Agent for a remote camp facility. The role involves welcoming guests, handling check-in and check-out, and acting as an ambassador by delivering outstanding customer service and assisting the Lodge Manager with administrative duties.

You will allocate rooms, issue keys, manage bookings and payments, maintain accurate data in MS Excel, and communicate camp rules and policies.

Qualifications

• Post-secondary education in Hospitality or Business Administration.
• Minimum 1 year hotel guest service agent and/or administrative experience.
• Minimum 6 months experience in a remote lodge setting.
• Minimum 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, work orders, payroll data entry
• Intermediate proficiency with MS Office suite and any Property Management software - knowledge of Logistiks software is considered an asset
• Successful candidate MUST obtain an 80% make or higher on the mandatory WHMIS test

Responsibilities

• Welcoming and providing introductory information to clients.
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone.
• Allocating guests rooms and issuing room keys and cards.
• Managing the check-in, check-out process for clients.
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry.
• Providing information about the camp, its rules and policies as well as soliciting client feedback.
• Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance.
• Any other duties that are assigned by management.
• Assisting in the completion of reports in MS Excel and documentation in MS Word.

Skills

Guest service

Administrative tasks

MS Office

Communication

Education

Post-secondary education in Hospitality or Business Administration

Tools

MS Office suite

Property Management software

Logistiks software

Job description

Dexterra Group in Canada is seeking a Guest Services Agent for a remote camp facility. The role involves welcoming guests, handling check-in and check-out, and acting as an ambassador by delivering outstanding customer service and assisting the Lodge Manager with administrative duties.

You will allocate rooms, issue keys, manage bookings and payments, maintain accurate data in MS Excel, and communicate camp rules and policies.