Guest Services Agent

SmartRecruiters, Inc.; Kitchener; Hybrid; CAD 32,000 - 52,000; Full time

Benefits offered by this job

2 weeks on/2 weeks off rotation

Extended health and dental benefits

Job summary

Dexterra Group operates a world-class remote lodge facility seeking a Guest Services Agent to deliver outstanding service, manage check-in/out, and assist with administrative tasks. You will greet guests, provide information, and coordinate with the Lodge Manager to ensure smooth operations.

The role requires hospitality experience, proficiency in MS Office and Logistiks or similar property management software, and the ability to work a 2 weeks on/2 weeks off schedule.

Qualifications

• Minimum 1 year hotel guest service agent or administrative experience.
• 6 months experience in a remote lodge setting.
• 1 year accounting experience including receiving reports, work orders, payroll data entry.
• Proficiency with MS Office and Property Management software.
• Must achieve 80% or higher on the WHMIS test.

Responsibilities

• Welcome guests and provide introductory information.
• Serve as first contact for inquiries via email or phone.
• Allocate rooms and issue keys and cards.
• Manage check-in and check-out processes.
• Enter bookings and payments accurately in systems.
• Provide information on lodge rules and policies and collect feedback.
• Assist in reviewing safety documents, time sheets, and maintenance.
• Prepare reports in MS Word/Excel and other duties as assigned.

Skills

Guest service

Data entry

MS Office

Administration

Communication

Education

Post-secondary education in Hospitality or Business Administration

Tools

Logistiks software

Job description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?
Based in a world class Dexterra Remote Camp facility, the regular shift for this position is 2 weeks on and 2 weeks off, with 10-12 hour workdays. Transportation is provided to site from a pickup point.

TheGuest Services Agentgoes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.

Your work will include:

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in, check-out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
• Any other duties that are assigned by management
• Assisting in the completion of reports in MS Excel and documentation in MS Word

WHAT’S IN IT FOR YOU?

• Enjoy excellent work-life balance with a 2weeks on/2 weeksoff rotation.
• Extended health and dental benefits that are fully covered.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.
• Completion of post-secondary education in Hospitality or Business Administration
• Minimum of 1 year hotel guest service agent and/or administrative experience is required
• Minimum of 6 months experience in a remote lodge setting
• Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, work orders, payroll data entry
• Intermediate proficiency with MS Office suite and any Property Management software - knowledgeofLogistikssoftware is considered an asset
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.