Guest Services Lead — Remote Camp Lodge

Dexterra Group; Moosonee; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

2 weeks on/2 weeks off rotation

Extended health and dental benefits

Job summary

Dexterra Group is seeking a Guest Services Agent for a remote camp facility in Canada. The role involves welcoming clients, handling check-in/out, and supporting the Lodge Manager with administrative duties. The schedule is 2 weeks on/2 weeks off, with 10-12 hour days, and site transportation is provided.

You will serve as the first point of contact for inquiries, manage room allocations, process payments, and maintain accurate records using MS Excel and Word. Some WHMIS testing is required.

Qualifications

• Completion of post-secondary education in Hospitality or Business Administration.
• Minimum of 1 year hotel guest service agent and/or administrative experience is required.
• Minimum of 6 months experience in a remote lodge setting.

Responsibilities

• Welcoming and providing introductory information to clients.
• Serve as the first point of contact for inquiries related to site and client matters; via e-mail or phone.
• Allocating guests rooms and issuing room keys and cards.
• Managing the check-in/check-out process for clients.
• Ensuring accurate database entry for room bookings and payments; data entry.

Skills

Customer service

Communication

Time management

Education

Post-secondary education in Hospitality or Business Administration

Tools

MS Office

Logistiks

Job description

Dexterra Group is seeking a Guest Services Agent for a remote camp facility in Canada. The role involves welcoming clients, handling check-in/out, and supporting the Lodge Manager with administrative duties. The schedule is 2 weeks on/2 weeks off, with 10-12 hour days, and site transportation is provided.

You will serve as the first point of contact for inquiries, manage room allocations, process payments, and maintain accurate records using MS Excel and Word. Some WHMIS testing is required.