Guest Services Concierge - Front Desk & Hospitality

Cherry Valley Hotel; Halifax; On-site; CAD 32,000 - 48,000; Full time

Job summary

Westin Nova Scotian in Halifax, NS is seeking a friendly Guest Services Agent to be the first and last contact for guests, ensuring an exceptional stay from check-in to departure. Your energy, hospitality, and attention to detail will set the tone for each guest interaction.

You will handle front desk tasks, process payments, manage calls, answer inquiries, and coordinate with housekeeping and maintenance while upholding privacy and safety standards.

Qualifications

• Front desk experience is required.
• Proficiency in English communication is essential.
• Strong customer service and interpersonal skills.
• Accurate cash handling and payment processing.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone.
• Leave a Lasting Impact – Engage guests at check-out, address concerns, and ensure guests feel heard and valued.
• Be a Go-To Problem Solver – Assist with requests, provide directions, and coordinate with teams to resolve issues.
• Demonstrate Accuracy & Accountability – Process payments, manage calls, and handle guest messages with precision.
• Promote Safety & Security – Follow safety protocols and notify management of issues to maintain a safe environment.

Skills

Customer service

English communication

Multitasking

Front desk experience

Education

High school diploma

Job description

Westin Nova Scotian in Halifax, NS is seeking a friendly Guest Services Agent to be the first and last contact for guests, ensuring an exceptional stay from check-in to departure. Your energy, hospitality, and attention to detail will set the tone for each guest interaction.

You will handle front desk tasks, process payments, manage calls, answer inquiries, and coordinate with housekeeping and maintenance while upholding privacy and safety standards.