Guest Services and Rentals Representative - Winter - Full-Time

Blue Mountain Resorts Limited Partnership; Canada; Sur place; CAD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Free skiing for you and dependents

Discounted lift tickets

Discounted attractions

Staff meals

Starbucks treats

Retail store discounts

Well-being resources (free therapy)

Inclusive work environment

Résumé du poste

Blue Mountain Resort in Ontario, Canada is seeking a Seasonal Guest Services Associate to assist guests with tickets, rentals, lessons, and activities, delivering memorable experiences. You will help process transactions, provide information on products, and ensure smooth operations across services.

You will fit ski equipment to guests, follow safety and waiver procedures, and maintain records while contributing to a positive team environment. Weekend and evening availability is required.

Qualifications

• Previous guest service and rental experience is an asset.
• Strong communication and interpersonal skills with a passion for creating exceptional guest experiences.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Comfortable learning resort products, services, policies, and procedures.
• Ability to handle cash transactions and operate point-of-sale systems.
• Strong problem-solving skills and the ability to address guest concerns professionally.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Skiing or snowboarding knowledge is considered an asset.
• Must be reliable, team-oriented, and committed to maintaining a safe work environment.

Responsabilités

• Assist guests with tickets, passes, lessons, attractions, and rental equipment while providing knowledgeable service and resolving guest inquiries.
• Process sales transactions for lift tickets, season passes, lessons, attractions, and rental equipment with accuracy and efficiency.
• Provide information on resort products, services, policies, and procedures to help create a seamless and enjoyable experience.
• Fit guests with ski and snowboard rental equipment based on their ability, size, and needs while ensuring safe equipment selection.
• Follow all rental procedures, waiver requirements, and equipment issuance standards for safety and compliance.
• Address guest questions and concerns professionally and take ownership to reach a resolution.
• Maintain accurate records and uphold company standards related to risk management, safety, and procedures.
• Contribute to a positive team environment by participating in training and supporting departmental goals.

Connaissances

Guest service

Cash handling

POS systems

Communication

Problem-solving

Teamwork

Outils

Point-of-Sale (POS) Systems

Description du poste

Seasonal WHAT’S IN IT FOR ME?

Free skiing and riding for you and your dependents; Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more; Staff priced meals & Starbucks treats; Receive exclusive discounts at all Blue Mountain-owned retail stores; Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

Hourly Rate of $19.52 Full Time - Seasonal

WHAT WILL I BE DOING?

• This position assists guests with tickets, passes, lessons, attractions, and rental equipment while providing knowledgeable service, resolving guest inquiries, and ensuring every interaction reflects Blue Mountain Resort's commitment to delivering memorable experiences.
• Process sales transactions for lift tickets, season passes, lessons, attractions, and rental equipment with accuracy and efficiency.
• Assist guests by providing information on resort products, services, policies, and procedures to help create a seamless and enjoyable experience.
• Fit guests with ski and snowboard rental equipment based on their ability, size, and needs while ensuring safe and proper equipment selection.
• Follow all rental procedures, waiver requirements, and equipment issuance standards to ensure guest safety and operational compliance.
• Resolve guest questions and concerns professionally, taking ownership of issues and ensuring they are brought to a successful resolution.
• Maintain accurate records and uphold company standards related to risk management, safety, and operational procedures.
• Contribute to a positive team environment by participating in training, supporting departmental goals, and delivering outstanding guest service.
• Promote resort programs, products, and services while identifying opportunities to enhance the guest experience.

WHAT DO WE NEED FROM YOU?

• Previous guest service and rental experience is considered an asset.
• Strong communication and interpersonal skills with a passion for creating exceptional guest experiences.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Comfortable learning resort products, services, policies, and procedures.
• Ability to handle cash transactions and operate point-of-sale systems.
• Strong problem-solving skills and the ability to address guest concerns professionally.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Skiing or snowboarding knowledge is considered an asset.
• Must be reliable, team-oriented, and committed to maintaining a safe work environment.

*This role is being posted to fill a new position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure. Work at Blue to live the full Village-based Ski Resort experience, all within driving distance of Toronto. Receive great perks on retail, restaurants, lessons and of course free direct to lift access to over 14 iconic ski resorts across Canada and the US.