Guest Services and Rentals Representative - Winter - Full-Time

Alterra; The Blue Mountains; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Free skiing for you and dependents

Discounted tickets for guests

Staff meals & Starbucks treats

Exclusive discounts at Blue Mountain–t

Well-being resources and access tofree

Job summary

Blue Mountain Resort in Ontario is seeking a Guest Services & Rentals Representative for the seasonal peak. You’ll be the first point of contact for guests, processing lift tickets, passes, lessons, attractions, and rental equipment while delivering knowledgeable service and memorable experiences.

Previous guest service and rental experience is an asset. Strong communication, attention to detail, and flexibility to work weekends, holidays and evenings are essential to success in this fast-paced

Qualifications

• Previous guest service and rental experience is an asset.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with accuracy and attention to detail.
• Comfortable learning resort products, services, policies and procedures.
• Ability to handle cash transactions and operate point-of-sale systems.
• Flexibility to work weekends, holidays and evenings.
• Skiing or snowboarding knowledge is considered an asset.
• Reliable, team-oriented and committed to safety.

Responsibilities

• Process sales transactions for lift tickets, season passes, lessons, attractions, and rental equipment with accuracy and efficiency.
• Assist guests by providing information on resort products, services, policies, and procedures to create a seamless experience.
• Fit guests with ski and snowboard rental equipment based on ability, size, and needs.
• Follow all rental procedures, waiver requirements, and equipment issuance standards for safety and compliance.
• Resolve guest questions and concerns professionally and bring issues to a successful resolution.
• Maintain accurate records and uphold company safety and risk-management standards.
• Contribute to a positive team environment and support departmental goals.
• Promote resort programs, products, and services to enhance guest experiences.

Skills

Customer service

Cash handling

POS systems

Communication

Interpersonal skills

Attention to detail

Flexible hours

Teamwork

Skiing knowledge

Tools

POS systems

Job description

Seasonal

WHAT’S IN IT FOR ME?

• Free skiing and riding for you and your dependents;
• Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more;
• Staff priced meals & Starbucks treats;
• Receive exclusive discounts at all Blue Mountain-owned retail stores;
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

Hourly Rate of $19.52

Full Time - Seasonal

WH** AT **** WILL I BE DOING?

The Guest Services & Rentals Representative is the first point of contact for resort guests and plays a key role in creating exceptional guest experiences from arrival to departure. This position assists guests with tickets, passes, lessons, attractions, and rental equipment while providing knowledgeable service, resolving guest inquiries, and ensuring every interaction reflects Blue Mountain Resort’s commitment to delivering memorable experiences.

• Process sales transactions for lift tickets, season passes, lessons, attractions, and rental equipment with accuracy and efficiency.
• Assist guests by providing information on resort products, services, policies, and procedures to help create a seamless and enjoyable experience.
• Fit guests with ski and snowboard rental equipment based on their ability, size, and needs while ensuring safe and proper equipment selection.
• Follow all rental procedures, waiver requirements, and equipment issuance standards to ensure guest safety and operational compliance.
• Resolve guest questions and concerns professionally, taking ownership of issues and ensuring they are brought to a successful resolution.
• Maintain accurate records and uphold company standards related to risk management, safety, and operational procedures.
• Contribute to a positive team environment by participating in training, supporting departmental goals, and delivering outstanding guest service.
• Promote resort programs, products, and services while identifying opportunities to enhance the guest experience.

WHAT DO WE NEED FROM YOU?

• Previous guest service and rental experience is considered an asset
• Strong communication and interpersonal skills with a passion for creating exceptional guest experiences.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Comfortable learning resort products, services, policies, and procedures.
• Ability to handle cash transactions and operate point-of-sale systems.
• Strong problem-solving skills and the ability to address guest concerns professionally.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Skiing or snowboarding knowledge is considered an asset.
• Must be reliable, team-oriented, and committed to maintaining a safe work environment.

*This role is being posted to fill a new position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.