Guest Services Associate / Front Desk Agent

Watermark Beach Resort; Osoyoos; On-site; CAD 29,000 - 38,000; Full time

Job summary

Watermark Beach Resort is seeking a Guest Service Associate to be the primary greeting point for guests. You will manage check-ins and check-outs, answer inquiries, coordinate with housekeeping and maintenance, and ensure a smooth, welcoming experience from arrival to departure.

The role requires handling reservations, processing payments, and maintaining a tidy lobby area while delivering exceptional service to guests and visitors.

Qualifications

• Excellent customer service and communication skills.
• Professional and friendly demeanor.
• Ability to multitask in a fast-paced environment.
• Problem-solving and conflict resolution.
• Proficiency with booking systems and basic office software.

Responsibilities

• Greet guests, manage check-in/out, issue keys, provide local information.
• Handle reservations and respond to inquiries.
• Process payments and balance cash drawers.
• Coordinate with housekeeping, maintenance and other departments to meet guest needs.
• Maintain a welcoming lobby area.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Booking systems

Tools

Booking software

Office software

Job description

Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.

Key Responsibilities

• Guest Services: Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).
• Administrative Tasks: Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.
• Financial Transactions: Process payments (cash, card), balance cash drawers, post charges to guest accounts.
• Problem Resolution: Address guest issues and complaints calmly and effectively, escalating complex problems to management.
• Coordination: Communicate with housekeeping, maintenance, and other departments to meet guest needs.
• Lobby Management: Maintain a clean, organized, and welcoming reception area.

Essential Skills

• Excellent customer service & communication.
• Professional and friendly demeanor.
• Ability to multitask in a fast-paced environment.
• Problem-solving and conflict resolution.
• Proficiency with booking systems and basic office software.

Source: Hospitality Online