Guest Services Agent - 24/7 Casino Hotel

Hard Rock Hotel & Casino Ottawa; Ottawa; Sur place; CAD 26 000 - 30 000; Plein temps

Résumé du poste

Hard Rock Ottawa Hotel & Casino is seeking a Front Desk Agent to welcome hotel and casino guests, manage check-in/check-out, reservations, and provide information on hotel services, casino amenities, and promotions. The role requires professionalism and efficiency in a fast-paced environment.

The position is full-time permanent in Ottawa, Ontario, offering CAD $20.05/hour and opportunities to coordinate with multiple departments for a high-quality guest experience.

Qualifications

• Minimum of 6 months in a similar role.
• Must possess good attitude, attention to detail, and ability to work under pressure.
• Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.
• Prior experience opening new properties/outlets preferred.
• Must be nineteen (19) years of age.
• Must be able to work on holidays and weekends, as well as flexible shifts.

Responsabilités

• Welcome and assist guests with check-in, check-out, and reservations.
• Verify guest information, issue room keys, and explain hotel and casino amenities.
• Handle billing, room charges, comps, payments, and cash or credit transactions.
• Answer questions related to hotel services, gaming areas, events, and promotions.
• Resolve guest concerns professionally and elevate issues when required.
• Coordinate with housekeeping, security, casino operations, and guest services.
• Maintain accurate records while following privacy, security, and compliance policies.
• Provide a polished, friendly first impression in a fast-paced, 24/7 casino environment.

Connaissances

Customer service

Attention to detail

Work under pressure

Description du poste

Hard Rock Ottawa Hotel & Casino is seeking a Front Desk Agent to welcome hotel and casino guests, manage check-in/check-out, reservations, and provide information on hotel services, casino amenities, and promotions. The role requires professionalism and efficiency in a fast-paced environment.

The position is full-time permanent in Ottawa, Ontario, offering CAD $20.05/hour and opportunities to coordinate with multiple departments for a high-quality guest experience.