Casino Security Officer — Guest Safety & Loss Prevention

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 22,000 - 30,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario, seeks a Casino Security Officer to maintain a safe, secure, and welcoming environment for guests, employees and property. You will monitor operations, patrol casino and public areas, respond to incidents, and enforce policies and safety procedures.

The ideal candidate demonstrates strong observation, professionalism, sound judgment, and the ability to stay calm under pressure.

Qualifications

• A minimum of a post-secondary diploma in Law and Security preferred.
• Working knowledge of computer application packages.
• A current First Aid/CPR Certificate.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Responsibilities

• Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO).
• Ensures that proper security is provided for all transfers of monies within the facility.
• Assist patrons with a wide variety of inquiries and situations including information about the property and events, giving directions and possibly escorting them.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious activity.
• Assist in the coordination and resolution of emergencies.
• Assist in maintaining proper key control.
• Demonstrate a commitment to responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate alignment with the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, and Passion.
• Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics concerns.
• Performs all other related and compatible duties as assigned.
• Creates an atmosphere that induces guests to choose Hard Rock for gaming entertainment; actively building guest relations and mentoring team members to provide superior guest experiences.

Skills

Security awareness

Customer service

Observation

Interpersonal skills

Education

Post-secondary diploma in Law and Security

Tools

Computer applications

Job description

Hard Rock Ottawa Hotel & Casino in Ottawa, Ontario, seeks a Casino Security Officer to maintain a safe, secure, and welcoming environment for guests, employees and property. You will monitor operations, patrol casino and public areas, respond to incidents, and enforce policies and safety procedures.

The ideal candidate demonstrates strong observation, professionalism, sound judgment, and the ability to stay calm under pressure.