Front Desk Agent - Front Office

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 26,000 - 30,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Front Desk Agent to welcome hotel and casino guests, manage check-in/check-out, reservations, and provide information on hotel services, casino amenities, and promotions. The role requires professionalism and efficiency in a fast-paced environment.

The position is full-time permanent in Ottawa, Ontario, offering CAD $20.05/hour and opportunities to coordinate with multiple departments for a high-quality guest experience.

Qualifications

• Minimum of 6 months in a similar role.
• Must possess good attitude, attention to detail, and ability to work under pressure.
• Must obtain and maintain all licenses / certifications per Federal, Provincial, and Gaming Commission.
• Prior experience opening new properties/outlets preferred.
• Must be nineteen (19) years of age.
• Must be able to work on holidays and weekends, as well as flexible shifts.

Responsibilities

• Welcome and assist guests with check-in, check-out, and reservations.
• Verify guest information, issue room keys, and explain hotel and casino amenities.
• Handle billing, room charges, comps, payments, and cash or credit transactions.
• Answer questions related to hotel services, gaming areas, events, and promotions.
• Resolve guest concerns professionally and elevate issues when required.
• Coordinate with housekeeping, security, casino operations, and guest services.
• Maintain accurate records while following privacy, security, and compliance policies.
• Provide a polished, friendly first impression in a fast-paced, 24/7 casino environment.

Skills

Customer service

Attention to detail

Work under pressure

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 20.05/Hr

License Requirements: Criminal Background Check

OVERVIEW:

The Front Desk Agentis responsible forwelcoming hotel and casino guests and managing check-inandcheck‑outprocesses. This role handles reservations, billing, room assignments, and guest inquiries with professionalism and efficiency. The agent provides information on hotel services, casino amenities, and promotions. They coordinate with other departments to ensure smooth,high‑qualityguest experience in afast‑pacedenvironment.

RESPONSIBILITIES:

• Welcome andassisthotel and casino guests with checkingin,check‑out, and reservations

• Verify guest information, issue room keys, and explain hotel and casino amenities

• Handle billing, room charges, comps, payments, and cash or credit transactions

• Answer questions related to hotel services, gaming areas, events, and promotions

• Resolve guest concerns professionally and elevate issues whenrequired

• Coordinate with housekeeping, security, casino operations, and guest services

• Maintainaccuraterecords while following privacy, security, and compliance policies

• Provide a polished, friendly first impression in afast‑paced, 24/7 casino environment

QUALIFICATIONS/EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Minimum of6 monthsin a similar role

• Mustpossessgoodattitude, attention to detail, and ability to work under pressure.

• Must obtain andmaintainall licenses / certifications per Federal,Provincial,and GamingCommission.

• Prior experience opening new properties/outlets preferred.

• Must benineteen(19) years of age.

• Must be able towork onholidays and weekends, as well as flexible shifts.

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to handle or feel;reach withhands and arms,talkor hear; and taste or smell. The employee mustfrequentlylift and/or move 25 pounds or more.

• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.

• The Casino environment is hectic,fast-pacedand often crowded and noisy.

• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for theirinterest,however, only those being considered for an interview will be contacted.