Guest Services Agent

Germain Hôtels; Halifax; On-site; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Hotel discounts

Creative autonomy

On-site gym

Job summary

Germain Hotels in Halifax, NS is seeking a Guest Service Agent who greets guests, informs them, and delivers personalized service to ensure a memorable stay. You will act as an ambassador, using curiosity and attentiveness in every encounter to enhance guest experiences.

Responsibilities include seamless check-in/check-out, addressing guest requests with care, and collaborating with other departments to tailor memorable stays while maintaining professionalism and a positive attitude.

Qualifications

• Excellent oral and written communication skills.
• Natural customer service orientation with a positive attitude.
• Ability to handle difficult situations with professionalism and calm.
• Strong listening skills to understand guest needs and preferences.
• Good computer skills and experience with OPERA PMS, an asset.

Responsibilities

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

Skills

Communication skills

Customer service

Positive attitude

Professionalism

Active listening

Tools

OPERA PMS

Job description

"What can I do for you?" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.


• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.


• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.


• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.


• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• 18 months experience in a similar position within hospitality industry


• Excellent oral and written communication skills


• Natural customer service orientation with a positive attitude


• Ability to handle difficult situations with professionalism and calm


• Strong listening skills to understand guest needs and preferences


• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!


• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.


• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

Additional information

• This is a full-time permanent position


• The company is HAC Québec sec


• The position is located in Halifax, Nova Scotia 40 Silver Dart Dr, Goffs, NS B2T 1K2


• The position is unionized


• The working language is English


• The hourly wage is 18.40$/h