Guest Services Agent

Alt; Calgary; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Special travel rates

Autonomy and growth

Gym access

Job summary

Alt Hotel Calgary University District in Calgary, AB is seeking a Guest Service Agent to welcome guests and manage check-in/check-out, ensuring smooth operations across departments for a memorable stay.

You will respond to guest requests with care, resolve issues proactively, and communicate clearly. A Diploma in Hospitality is an asset; strong communication and computer skills (OPERA PMS is a plus) are valued. Gym access and travel rates are offered.

Qualifications

• Diploma in Hospitality is an asset.
• Excellent oral and written communication skills.
• Positive attitude and friendly customer service.
• Ability to stay calm in difficult situations.
• Strong listening skills to understand guest needs.
• Good computer skills; OPERA PMS experience is a plus.

Responsibilities

• Check-in and check-out, verify arrivals/departures and ensure smooth operations.
• Respond to guest requests with care and creativity to improve their experience.
• Address guest concerns promptly and professionally by email, phone or in person.
• Collaborate with other departments to offer a personalized guest experience.

Skills

Communication

Customer service

Listening skills

Calm under pressure

Computer literacy

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Alt Hotel Calgary University District
Calgary, AB T3B6K3, CAN

Description

\"What can I do for you?\" is your mantra!

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.