Assistant Guest Services Manager

Alt; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Special rates for Germain Hotels

Autonomy and growth

On-site gym access

Job summary

Alt Hotel Calgary University District in Calgary, AB is seeking an Assistant Guest Service Manager with strong organizational skills to be at the heart of the action. This role coordinates front of house operations and ensures guest satisfaction across front desk, reservations, night audit, and concierge.

The successful candidate will lead by example, train and motivate the team, measure guest satisfaction, and help optimize room revenue while maintaining safety and service standards.

Qualifications

• Diploma in Hotel Management or equivalent experience.
• 1 to 3 years' management experience.
• Ability to put oneself in the guest's shoes and understand their concerns.
• Quick and effective management of requests and problems.
• Tolerance for unhappy or stressed guests.
• Knowledge of Office Suite and experience with OPERA PMS, an asset.

Responsibilities

• Lead by example and collaborate with other departments to ensure service excellence across front desk, reservations, night audit, and concierge.
• Participate in training and maintain team motivation and productivity in a safe, healthy work environment.
• Continuously measure guest satisfaction and adjust services accordingly.
• Optimize room rental revenues by applying existing strategies.
• Ensure safety of the premises and people by knowing and deploying emergency and crisis measures including fire.

Skills

Guest service leadership

Front desk coordination

Education

Diploma in Hotel Management

Tools

OPERA PMS

Job description

Alt Hotel Calgary University District
Calgary, AB T3B6K3, CAN

Description

You are the craftsman of guest satisfaction!

We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities. The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.

WHAT YOU'LL DO

• Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
• Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
• Continuously measure guest satisfaction and adjust services accordingly.
• Optimize room rental revenues by applying existing strategies.
• Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.

WHAT YOU'LL BRING

• Diploma in Hotel Management or equivalent experience
• 1 to 3 years' management experience
• Ability to put oneself in the guest's shoes and understand their concerns
• Quick and effective management of requests and problems
• Tolerance for unhappy or stressed guests
• Knowledge of the Office Suite and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.