Préposé au service à la clientèle

Germain Hotels; Montreal (administrative region); On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Travel rate discounts

Gym access

Autonomy and creative environment

Job summary

Germain Hotels in Montreal is seeking a friendly Guest Service Agent who welcomes guests, answers questions, and helps craft a memorable stay. You will act as an ambassador, delivering personalized attention from arrival to departure.

You will check-in and check-out, handle requests by in person, phone, or email, and work with other departments to ensure a seamless guest experience. Diploma in Hospitality is an asset, and OPERA PMS experience is valued.

Qualifications

• Diploma in Hospitality is an asset.
• Excellent oral and written communication skills.
• Natural customer service orientation with a positive attitude.
• Ability to handle difficult situations with professionalism and calm.
• Strong listening skills to understand guest needs and preferences.
• Good computer skills; OPERA PMS experience is an asset.

Responsibilities

• Check-in and check-out, arrivals/departures, and ensure smooth internal activities.
• Respond to guest requests with care and creativity to improve their experience.
• Respond to requests in person, by phone, or by email.
• Resolve guest issues proactively and ensure satisfaction.
• Collaborate with other departments to provide personalized guest experiences.

Skills

Customer service

Communication

Listening

Calm under pressure

Computer skills

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

Description

"What can I do for you?" is your mantra?

We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

WHAT YOU'LL DO

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

WHAT YOU'LL BRING

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

WHAT WE OFFER

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.