Guest Service Agent

Germain Hotels group; Saskatoon; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Travel rates

Gym access

Autonomy at work

Job summary

Germain Hotels group in Saskatoon is seeking a Guest Service Agent who greets guests, informs them, and crafts personalized attention to ensure a memorable stay. You will handle check-ins and check-outs, coordinate with departments, and respond to requests with warmth and efficiency.

The ideal candidate has hospitality training, excellent communication, calm professionalism under pressure, and the ability to use OPERA PMS.

Qualifications

• Diploma in Hospitality is an asset.
• Excellent oral and written communication skills.
• Strong customer service orientation with a positive attitude.
• Ability to handle difficult situations professionally and calmly.
• Strong listening skills to understand guest needs.

Responsibilities

• Check-in and check-out, verify and detail arrivals and departures, and ensure internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

Skills

Customer service

Communication skills

Active listening

OPERA PMS

Education

Diploma in Hospitality

Tools

OPERA PMS

Job description

\"What can I do for you?\" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.

What You'll Do

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

What You'll Bring

• Diploma in Hospitality, an asset
• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

What We Offer

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.