guest service supervisor

EMPEROR CONCIERGE INC.; Coquitlam; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading company in the concierge industry is seeking a dedicated supervisor to manage staff and coordinate activities across various locations. The ideal candidate will have strong interpersonal skills, leadership abilities, and a commitment to enhancing productivity and service quality. This permanent role requires overseeing operations, training staff, and ensuring compliance with safety procedures while providing exceptional support to clients.

Qualifications

• Experience an asset.

Responsibilities

• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Assist clients / guests with special needs.

Skills

Efficient interpersonal skills

Organized

Team player

Leadership

Job description

• Experience : Experience an asset

Work setting

• Various locations

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients / guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Provide emergency response when required
• Participate in emergency response planning
• Follow emergency and safety procedures
• Keep logs and maintain records

Supervision

• Staff in various areas of responsibility

Work conditions and physical capabilities

Personal suitability

• Efficient interpersonal skills
• Organized
• Team player
• Leadership
• Work Term : Permanent
• Hours : 40 to 50 hours per week

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