Guest Service Supervisor - FT (East Abbotsford)

Otter Farm & Home Co-operative; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest service and team performance at their North Parallel Food Store. This role involves managing daily operations, providing exceptional service, and ensuring smooth transactions. The ideal candidate will possess strong leadership and communication skills, thrive in a fast-paced environment, and be committed to maintaining a safe workplace. Join a diverse organization that values community and integrity while enjoying competitive wages, bonuses, and a supportive work culture. This is an exciting opportunity to grow your career in Retail Store Operations Management.

Benefits

Competitive wages

Annual bonus program

Comprehensive benefits package

Employer-matched pension plan

Team discount on purchases

Co-op Membership with dividends

Education Assistance Program

Learning opportunities for growth

Qualifications

• 2-3 years of experience managing or supervising others.
• Strong leadership and guest service skills are essential.

Responsibilities

• Assist with Guest Service department operations and improve service.
• Provide excellent service and resolve guest issues efficiently.
• Balance cash tills and operate cash register as required.

Skills

Interpersonal Skills

Leadership Skills

Communication Skills

Guest Service Skills

Ability to Work Under Pressure

Job description

Otter Co-op is now hiring a Guest Service Supervisor at our North Parallel Food Store located in Abbotsford, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community-minded member of the neighbourhoods we live, work, and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman Pub in South Surrey, and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you’ll do:

Reporting to the Food Store Manager, the Guest Service Supervisor will assist with the overall operations of the Guest Service department to improve guest service, team performance management, program execution, and company profitability.

The specific responsibilities of the Guest Service Supervisor include but are not limited to the following:

• Provide assistance with paperwork, scheduling, and other supervisory tasks to support the Food Store Manager.
• Provide excellent service to guests in a courteous, efficient manner.
• Process orders in an efficient and accurate manner.
• Balance cash tills accurately on a daily basis.
• Follow opening and closing procedures.
• Operate the cash register and other equipment as required.
• Provide excellent guest service and guest service resolution to guests in a courteous, efficient manner and within approved programs, policies, and procedures.
• Contribute to the Team in living the Corporate Values of Integrity, Community, and Excellence.
• Perform other duties as assigned.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed, and grow Western Canadian communities together.

Who you are:

You are looking for a career in Retail Store Operations Management and:

• Must have a minimum of 2-3 years of experience managing/supervising others.
• Strong interpersonal, leadership, and communication skills.
• Ability to handle multiple demands, work under pressure, and meet deadlines.
• Strong guest service skills.
• Strong leadership skills.
• Motivation and ability to work in a busy work environment are required.
• Must be committed to a SAFE working environment.
• Must be available 7 days a week to work between early mornings, afternoons, and late evenings.
• This position is based at the North Parallel Food Store, though it may require on some occasions to travel and work at other locations as business needs arise.

What’s in it for you:

• Competitive wages.
• Annual bonus program for all eligible team members.
• For eligible positions: comprehensive benefits package and an employer-matched pension plan.
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
• Co-op Membership with an annual dividend payment on qualified purchases.
• Education Assistance Program.
• Learning opportunities to grow and develop and to foster a culture of teamwork and innovation.

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

Date posted: April 15, 2025
Wage range at time of posting: $19.48-$24.43