customer service supervisor (except financial services)

AutoMind Collision Repair Group LTD; Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job description

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff / workers in job duties, safety procedures and company policies
• Conduct performance reviews
• Perform same duties as workers supervised
• Recruit and hire staff
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Supervision

Computer and technology knowledge

• MS Office

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Fast-paced environment
• Overtime required
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 1 year to less than 2 years

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