Guest Service Supervisor

Sandman Hotel Group; Abbotsford; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a rapidly growing hospitality group as a Guest Services Supervisor! In this role, you will lead the Front Office operations, ensuring exceptional guest experiences while fostering a positive team environment. Your ability to develop relationships with guests and manage a dedicated team will be key to your success. With a commitment to employee growth and a range of exciting perks, this opportunity offers a fulfilling career path in the hospitality industry. If you're passionate about service and ready to make a difference, this is the perfect role for you!

Benefits

Rewards & Recognition

Team rates from $59 per night

25% discount at restaurants

Discounted Passes/Lift tickets

Ongoing Employee events

Growth Opportunities

Dedicated Training Program

Employee Assistance Program

Group Life Insurance

RRSP Matching

Qualifications

• Experience in hotel operations, especially in the Rooms Division.
• Strong supervisory and organizational skills are essential.

Responsibilities

• Oversee Front Office, Reservations, and Guest Activities.
• Ensure adherence to hotel standards and manage team operations.

Skills

Hotel Experience

Supervisory Skills

Communication Skills

Organizational Skills

Time Management

Tools

Microsoft Office Suite

Job description

Job Description

Posted Tuesday, October 15, 2024 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Services Supervisor to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics, and are extremely results-driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

• The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies, and procedures in conjunction with the Front Office Manager.
• Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office, and Sales to maximize occupancy, rate, and revenue.
• The ability to develop relationships with clients, return guests, group contacts, etc., to provide maximum personalized guest service.
• The ability to support Sandman Hotel Group philosophy towards employee development, morale, and institute programs to ensure the effectiveness and promotion of the philosophy within the Rooms Division.
• The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
• Manage all administrative duties as specified by the Company.

DUTIES:

• Direct and control the activities of the Front Office, Reservations, and Guest Activities, ensuring adherence to the Sandman Hotel Group standards.
• Manage the Front Desk team alongside the Front Office Manager.
• Ensure that all personnel are kept well informed of department objectives and policies.
• Develop relationships with clients, return guests, and group contacts to provide maximum personalized guest service.
• Support Sandman Hotel Group philosophy towards employee development and morale.
• Respond properly and take a supervisory role in any hotel emergency or safety situation.
• Manage all administrative duties as specified by the Company.
• Responsible for checking guests in and out of the Hotel.
• Answer various questions from guests and arrange transportation.
• Compute bills, collect payment, and make change for guests.
• Run various reports on the computer for management.
• Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with the departing shift.
• Print updated in-house, arrival, departure, and room status reports every two hours.
• Check all unresolved departures.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Complete welcome calls.
• Clean and tidy front desk area.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

• Previous hotel experience, specifically in the Rooms Division Department.
• Demonstrate supervisory skills; good judgment, and common sense.
• Computer literate with knowledge of various computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and find that working with Northland has a positive influence on your life outside of work.

PERKS:

• Rewards & Recognition
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental health support, legal & financial counseling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, provincial, or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.