Guest Services Representative

Comfort-Inn-By-Choice-Hotel; Brantford; On-site; CAD 29,000 - 42,000; Part time

Job summary

Comfort-Inn-By-Choice-Hotel in Brantford, Ontario is seeking a part-time Guest Service Representative. You will register guests, assign rooms, handle check-ins/check-outs, and process payments while delivering friendly service to every guest.

Your role will require coordination with housekeeping and maintenance to keep room statuses accurate. You will manage reservations, promote hotel services, and maintain precise front desk records.

Qualifications

• High school graduate or equivalent.
• English language proficiency (speak/read/write).
• Able to work varying shifts, including weekends.
• Excellent organizational and communication skills.
• Experience with Opera PMS is a plus.
• Night audit experience is an asset.

Responsibilities

• Registers guests and assigns rooms, accommodating special requests where possible.
• Assists in pre-registration and blocking of rooms for reservations/guest arrival.
• Adheres to proper credit, check-cashing, and cash-handling policies.
• Knows room status and room rates; updates statuses with housekeeping.
• Uses suggestive selling to promote rooms and services.
• Takes same-day and future reservations; knows cancellation procedures.
• Posts charges to guest accounts and handles payments.
• Maintains front desk area neat and organized; follows safety procedures.
• Supports shift flexibility due to business demands.

Skills

Oral communication

Written communication

Organizational skills

English proficiency

Shift flexibility

Night audit experience

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

Rooms-Frt Dsk/N Adt/Hskpg/House Psn Part Time Brantford, ON, CA

2 days ago Requisition ID: 3012

Salary Range: $18.46 To $18.46 Annually

The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

Major Duties and Responsibilities

• Registers guests and assigns rooms, accommodating special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Processes guest check-outs.
• Posts and files all charges to guest, master, and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes.
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
• Coordinates guestroom maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Duties associated with Guest Service Representative’s position including but not limited to the above.

Minimum Qualifications and Skills

• High school graduate or equivalent.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be available for various shifts, weekdays and weekends.
• Excellent organizational, written and oral communication.
• Proficient/familiarity with Opera would be an asset.
• Night Audit experience is an asset.

Mental Effort

• Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
• Mental effort required in multi-tasking and handling interruptions that require refocusing.
• Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

Physical Effort

• Standing at a computer for long periods of time.

Working Conditions

• Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
• Frequent handling of queries and calls from guests, potential guests, and other departments.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.