Guest Service Leader - Fast-Paced QSR Supervisor

Tim Hortons; Hamilton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee meal discount

Health and dental benefits

Job summary

Tim Hortons is seeking a Supervisor to energize a diverse team and drive exceptional guest experiences. You will lead by example, train staff to uphold standards, and support the Restaurant Management Team and Owner in day-to-day operations.

With 1–3 years in quick service and supervisory roles, you’ll excel at mentoring, delegating tasks, and maintaining a high-performance team in a fast-paced environment. All this while delivering great service to every guest.

Qualifications

• Demonstrated passion for guest service and creating exceptional experiences.
• Proven ability to lead and develop a diverse team in a fast-paced setting.
• Experience in training and coaching team members to maintain standards.

Responsibilities

• Lead a busy Tim Hortons restaurant and support daily operations.
• Train and coach team members to uphold service, quality, and cleanliness.
• Hire, delegate, and develop high-performance teams to meet goals.

Skills

Guest service

Team leadership

Coaching & mentoring

Operational experience

Hiring & delegation

Job description

Tim Hortons is seeking a Supervisor to energize a diverse team and drive exceptional guest experiences. You will lead by example, train staff to uphold standards, and support the Restaurant Management Team and Owner in day-to-day operations.

With 1–3 years in quick service and supervisory roles, you’ll excel at mentoring, delegating tasks, and maintaining a high-performance team in a fast-paced environment. All this while delivering great service to every guest.