Guest Services Agent

Canad Inns; Brandon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Canadvantage Rewards Program.

Employee Discounts, including meal,房室等

Job summary

Canad Inns in Brandon, MB is seeking a guest service oriented professional to ensure an exceptional guest experience. The role emphasizes resolving guest concerns with ownership and teamwork, while maintaining high service standards.

Flexibility for morning shifts and weekends is required in Brandon, MB. The successful candidate will handle reservations, deliver individualized attention, and contribute to a positive team environment within Canad Inns.

Qualifications

• Experience delivering superior customer service and handling complaints with empathy.
• Positive attitude and strong work ethic.

Responsibilities

• Offer individualized focus, take ownership, and collaborate to deliver exceptional guest service.
• Listen carefully, identify solutions, and ensure timely resolution of guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Continuously assess and improve practices to perform tasks faster and with higher quality.
• Maintain precision and high standards across all tasks.
• All other duties as assigned.

Skills

Customer Service

Empathy

Communication

Job description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Important Notice: This position is located in Brandon, MB.

Availability:

Must be flexible to work shifts, with a strong availability for morning shifts and weekends required.

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team. Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company. We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards. Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.