Guest Service Agent

Autism Services; Regina; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

Autism Services is seeking a friendly Guest Service Agent to join our team in Regina. You will welcome guests, check-in/out, handle phone inquiries, and provide information about services and local attractions.

The role requires strong communication, attention to detail, and a customer‑oriented mindset to ensure a smooth guest experience in a fast‑paced hotel environment.

Qualifications

• Previous front desk or guest services experience in the hotel industry preferred.
• Strong communication skills and phone etiquette.
• Attention to detail and a passion for delivering excellent customer service.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Answer phone calls promptly and assist guests with inquiries or reservations.
• Provide information about hotel services, local attractions and amenities.
• Handle guest requests and complaints to ensure guest satisfaction.
• Maintain accurate records of guest information and transactions using hotel management software.
• Collaborate with housekeeping and maintenance to ensure rooms are ready for guests.
• Assist in managing reservations through phone and online platforms.

Job description

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a hotel environment.

Responsibilities

• Greet guests upon arrival with a friendly and professional manner including check-in and check-out procedures.
• Answer phone calls promptly, utilizing effective phone etiquette to assist guests with inquiries or reservations.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Handle guest requests and complaints efficiently, ensuring guest satisfaction.
• Maintain accurate records of guest information and transactions using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Assist in managing reservations through phone systems or online platforms.
• Previous experience in a front desk or guest services role within the hotel industry is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone systems and hotel management software is an advantage.
• Excellent communication skills with an emphasis on phone etiquette.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!