Guest Service Agent

eBrandon; Brandon; Hybrid; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Employee discounts

Friendly work environment

Growth opportunities

Job summary

eBrandon is seeking a friendly Guest Service Agent to be the first contact for guests and create a welcoming hotel experience. You will manage check-ins/outs, reservations, payments, and guest requests while delivering outstanding service.

The role emphasizes strong communication, multitasking, and a professional demeanor in a fast-paced environment, with flexible shifts including evenings and weekends.

Qualifications

• Customer service experience is an asset.
• Excellent communication and interpersonal skills.
• Friendly, positive, and professional attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable using computers (Microsoft Email, Word and Excel) and learning hotel management systems.
• Ability to work flexible shifts, including weekends.
• Ability to work independently as well as part of a team.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Complete guest check-ins and check-outs efficiently and accurately.
• Handle reservations, room assignments, payments, and guest requests.
• Answer phone calls, emails, and guest inquiries.
• Provide information about hotel services, local attractions, and amenities.
• Respond to guest concerns and resolve issues promptly and professionally.
• Maintain accurate records and follow hotel policies and procedures.
• Communicate effectively with housekeeping and other departments.
• Maintain a clean, organized, and professional front desk area.
• Provide exceptional customer service at all times.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tools

Microsoft Excel

Hotel PMS

Microsoft Word

Job description

Job Type: Part-time- possible Full Time in Future

Schedule: Flexible shifts, including evenings, weekends- (Good for University Students)

About the Role

We are looking for a friendly, professional, and customer-focused Guest Service Agent to join our team. As the first point of contact for many of our guests, you will play an important role in creating a welcoming and positive hotel experience.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Complete guest check-ins and check-outs efficiently and accurately.
• Handle reservations, room assignments, payments, and guest requests.
• Answer phone calls, emails, and guest inquiries.
• Provide information about hotel services, local attractions, and amenities.
• Respond to guest concerns and resolve issues promptly and professionally.
• Maintain accurate records and follow hotel policies and procedures.
• Communicate effectively with housekeeping and other departments.
• Maintain a clean, organized, and professional front desk area.
• Provide exceptional customer service at all times.

Qualifications

• Customer service experience is an asset.
• Excellent communication and interpersonal skills.
• Friendly, positive, and professional attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable using computers (Microsoft Email, Word and Excel) and learning hotel management systems.
• Ability to work flexible shifts, including weekends.
• Ability to work independently as well as part of a team.

What We Offer

• Competitive wages.
• Employee discounts and hotel benefits.
• A friendly and supportive work environment.
• Opportunities to learn and grow within the hospitality industry.