Guest Safety & Service Officer – Casino & Resort

Berezan-Hospitality-Group; Salmon Arm; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Full medical/dental benefits after 3 m

RRSP/Pension program

Discounts at sister resorts

Job summary

Berezan Hospitality Group in Salmon Arm is seeking a Security Officer to join the Chances Salmon Arm Team. You will provide excellent customer service, verify IDs, and maintain a safe, secure environment while completing daily reports.

The role requires strong teamwork, accuracy in reporting, and the ability to communicate the Responsible Gambling program. Competitive hourly wage with benefits after 3 months and RRSP/Pension options for full-time staff.

Qualifications

• Provide excellent customer service to ensure a positive experience for patrons.
• Verify identification in compliance with provincial laws and Chances/Berezan standards.
• Ensure the safety of patrons and staff by monitoring a secure environment.
• Complete daily reporting requirements accurately and in a timely manner.
• Understand and communicate the Responsible Gambling (RG) program to customers.
• Must be able to obtain a criminal record check.

Responsibilities

• Provide excellent customer service to ensure a positive experience for patrons.
• Verify identification in compliance with provincial legislative and Chances/Berezan standards.
• Ensure the safety of patrons and staff by monitoring and maintaining a secure environment.
• Complete daily reporting requirements accurately and in a timely manner.
• Report any activities in accordance with BCLC and Chances/Berezan procedure manuals.
• Provide escorts to patrons and staff as needed.
• Maintain the cleanliness of the facility.
• Report any health and safety concerns promptly.
• Understand and effectively communicate the RG program to customers.
• Review audit sheets and ensure they are completed and up to date.

Skills

Customer service

Teamwork

Organizational skills

Attention to detail

Criminal record check

Age 19+

Job description

Berezan Hospitality Group in Salmon Arm is seeking a Security Officer to join the Chances Salmon Arm Team. You will provide excellent customer service, verify IDs, and maintain a safe, secure environment while completing daily reports.

The role requires strong teamwork, accuracy in reporting, and the ability to communicate the Responsible Gambling program. Competitive hourly wage with benefits after 3 months and RRSP/Pension options for full-time staff.