Guest Experience Team Member - Bowling & Dining

Splitsville Bowl; Nanaimo; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

50% off food when you are working

$1 bowling

Ongoing training and development

Access to in-house management training

Mental health support benefits

Job summary

Splitsville Entertainment in Canada’s Nanaimo region is seeking a Team Member to deliver outstanding guest experiences in a fast-paced bowling and dining environment.

You will be part of a dynamic team, providing friendly service, assisting guests with bowling, handling inquiries, and keeping areas clean and well stocked. The role offers ongoing training and opportunities for advancement within our management programs.

Qualifications

• Demonstrated passion for guest service and delivering memorable experiences.
• Enjoy bowling and engaging guests in a fun environment.
• Positive, energetic, and can maintain composure under pressure.
• Excellent verbal and interpersonal communication with guests and teammates.
• Able to work well in a team and collaborate effectively.
• Capable of multitasking and adapting to shifting priorities.
• Willingness to work days, nights, weekends and holidays.

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare food following recipes and specifications.
• Be aware of promotions, specials, and current pricing.
• Ensure guest satisfaction by checking in after service and maintaining drink levels.
• Record FPS issues and promptly address lane stop calls.
• Restock and prepare supplies for shift changes or close.
• Maintain clean work areas and follow cleanliness standards.
• Adhere to health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Perform other duties as required.

Skills

Guest service

Love bowling

Positive attitude

Communication skills

Team player

Multitasking

Flexible schedule

Job description

Splitsville Entertainment in Canada’s Nanaimo region is seeking a Team Member to deliver outstanding guest experiences in a fast-paced bowling and dining environment.

You will be part of a dynamic team, providing friendly service, assisting guests with bowling, handling inquiries, and keeping areas clean and well stocked. The role offers ongoing training and opportunities for advancement within our management programs.