Team Member

Splitsville Entertainment Inc.; Ottawa; Hybrid; CAD 19,000 - 25,000; Full time

Benefits offered by this job

50% off food when working

$1 bowling

Ongoing training and development

In-house management training programs

Mental health support benefits

Job summary

Splitsville Entertainment Inc. is looking for a Team Member to join our Ottawa, Canada location. You will provide friendly guest service, assist guests with bowling experiences, handle inquiries, and contribute to a clean, efficient dining and entertainment environment.

The role requires a positive attitude, strong communication, teamwork, and adaptability to multiple departments. Training and development opportunities, along with employee perks, are offered.

Qualifications

• Passion for guest service and a friendly, energetic attitude.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handle guest inquiries.
• Prepare great tasting food adhering to recipes and specifications.
• Ensure promotions, pricing, and current specials are understood and applied.
• Maintain cleanliness and restock supplies; support shift change.
• Record FPS and respond to lane calls promptly.
• Communicate with shift leaders and managers.

Skills

Guest service

Communication

Team player

Multitasking

Job description

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

If so, then look no further!

The Why...

Join Splitsville as a Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

A Team Member at Splitsville is a dynamic role which means you may be required to work in multiple departments, but if you have a passion for a particular area, we’d like to hear from you!

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To be successful you will have:

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.