Front Desk Supervisor

Revery-Toronto-Downtown,-Curio-Collection-By-Hilton; Toronto; On-site; CAD 52,000 - 55,000; Full time

Benefits offered by this job

Employee Social Events

Discounted Staff Meals

Hotel Discounts at Hilton

Health, Vision, and Dental Coverage

Job summary

Revery Curio Collection by Hilton Toronto is seeking a Front Office Supervisor to oversee front desk operations, welcome guests, handle reservations, and support the Front Office Manager in delivering exceptional service in a busy downtown hotel. Responsibilities include training staff, upselling rooms, processing transactions, and coordinating with departments to boost guest satisfaction.

The role requires a high school diploma, one year in front office, and fluent English; nights, weekends,

Qualifications

• High School diploma or equivalent, plus one year of front office/guest relations experience including some supervisory training/experience.
• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following: frequent standing, lifting up to 50 pounds, handling objects and computer equipment, using a keyboard for systems, etc.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Assist in supervising the front desk function; ensure staff are properly trained, including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including posting charges, deposits, and securing bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures.
• Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions; may issue safe deposits and keys.
• Promote hotel services, facilities, and outlets; provide guests with local attractions and directions.
• Complete opening and closing shift duties and communicate outstanding guest requests to management.
• Respond to guest complaints/requests with service recovery per guidelines.
• Promote teamwork and quality service through daily communication with other departments.
• Perform other duties as assigned by your manager.

Skills

Fluent English

Supervisory training

Guest relations

Front desk operations

Education

High School diploma

Some college

Job description

Revery Curio Collection by Hilton Toronto, ON, CA

10 days ago Requisition ID: 4565

Salary Range: $51,870.00 To $54,600.00 Annually

Be Part of Revery Toronto Downtown, Canada’s second Curio Collection by Hilton.

Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies, striving to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.

Welcome to Revery, Toronto’s first Curio Collection by Hilton. Curio Collection is a global lifestyle brand with one-of-a-kind hotels. With world-class theatre, music, and arts attractions within a short walk, we promise your curiosity will be piqued.
Revery’s Curio Collection by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design with sharp connectivity to the neighbourhood it calls home. Revery is located in Toronto’s Entertainment District with 224 cinematic-themed rooms, multiple event spaces, a French-inspired restaurant, and an all-day lobby bar, adjacent to its box-office-themed reception. Revery opened in June 2024 and has been building its reputation as an exclusive and sought-after hotel in downtown Toronto, Canada .

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

What we offer

• Employee Social Events
• Discounted Staff Meals
• Hotel Discounts at Hilton
• Health, Vision, and Dental Coverage

Revery is looking for someone passionate about working in the Hospitality Industry.

What will you be doing?

JOB OVERVIEW

The Front Office Supervisor will assist in overseeing front desk operations, including guest registration, telephone services, and guest reservations. This role is essential in ensuring exceptional guest experiences while supporting the Front Office Manager and Assistant Front Office Managers in maximizing hotel efficiency and profitability.

DUTIES AND RESPONSIBILITIES

• Assist in supervising the front desk function; ensure staff are properly trained, including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
• Routinely check in/check out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe deposit boxes to guests and ensuring the security of keys.
• Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures per established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned, which may include guest room tours, concierge services, special guest requests, etc.
• Any other duties as assigned by your manager.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus one year of front office/guest relations experience including some supervisory training/experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following:
• Frequently standing up behind the desk and in front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Using a keyboard to operate various property management and reservations systems, etc.
• Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.