Assistant Executive Housekeeper

Revery-Toronto-Downtown,-Curio-Collection-By-Hilton; Toronto; On-site; CAD 58,000 - 61,000; Full time

Benefits offered by this job

Employee Social Events

Discounted Staff Meals

Hotel Discounts at Hilton

Health, Vision, and Dental Coverage

Hilton Training and Development

Job summary

Revery Curio Collection by Hilton in Toronto’s Downtown is seeking a hands-on professional to assist the Executive Housekeeper in managing housekeeping operations across rooms, public areas and back-of-house spaces to uphold the hotel’s high cleanliness standards.

The role involves scheduling staff, monitoring performance, ensuring training and tools are available, conducting routine inspections, ordering linens and supplies, and coordinating with Guest Services and Engineering to maintain

Qualifications

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
• Monitor performance and recommend disciplinary actions in accordance with company rules and policies.
• Ensure staff is properly trained and have the tools and equipment needed to perform their duties.
• Schedule routine inspections of guest rooms and public areas to ensure cleanliness and repair.
• Assist in ordering linen and cleaning supplies to maintain inventory levels.
• Ensure completion of the Housekeeper’s Report and communicate room status to Guest Services.
• Communicate maintenance requests to Engineering to meet service standards.

Responsibilities

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
• Monitor performance and recommend disciplinary actions in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms, suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.

Job description

Revery Curio Collection by Hilton Toronto, ON, CA

Salary Range: $58,000.00 To $61,000.00 Annually

Be Part of Revery Toronto Downtown, Canada’s second Curio Collection by Hilton.

Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies, striving to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.

Welcome to Revery, Toronto’s first Curio Collection by Hilton. Curio Collection is a global lifestyle brand with one-of-a-kind hotels. With world-class theatre, music, and arts attractions within a short walk, we promise your curiosity will be piqued.

Revery’s Curio Collection by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design with sharp connectivity to the neighbourhood it calls home. Revery is located in Toronto’s Entertainment District with 224 cinematic-themed rooms, multiple event spaces, a French-inspired restaurant, and an all-day lobby bar, adjacent to its box-office-themed reception. Revery opened in June 2024 and has been building its reputation as an exclusive and sought-after hotel in downtown Toronto, Canada.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

What we offer

• Employee Social Events
• Discounted Staff Meals
• Hotel Discountsat Hilton
• Health, Vision, and Dental Coverage
• Hilton Training and Development

Revery is looking for someone passionate about working in the Hospitality Industry.

What will you be doing?

JOB OVERVIEW

Assists the Executive Housekeeper in managing housekeeping operations to include rooms, public areas and back-of-the-house areas to achieve and maintain the hotel’s high standard of cleanliness.

Duties and Responsibilities

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
• Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms, suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Assist in controlling expenses and minimizing waste in all areas of housekeeping.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.

Refer to attached additional job responsibilities and Health & Safety Job responsibilities