Guest Experience Specialist - Bilingual & Customer-Centric

Jones Lang LaSalle Incorporated; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Calgary seeks a friendly Guest Services Representative to greet shoppers, provide directions, and support retailers with information and services.

You will maintain knowledge of centre offerings, handle inquiries with courtesy, and assist with gift cards and brochures while working in a fast-paced environment. The role emphasizes exceptional customer service and teamwork across centre staff.

Qualifications

• High school education
• Strong written and oral communication skills in English and French
• Multilingual skills are a plus
• Computer skills required and ability to use office software

Responsibilities

• Maintain knowledge of the shopping centre's services, amenities and stores.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Promote and sell shopping centre gift cards and assist guests with directions.
• Answer phone calls and manage centre information requests.
• Support administrative tasks such as scheduling and brochures inventory

Skills

Bilingual English/French

Customer service

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated in Calgary seeks a friendly Guest Services Representative to greet shoppers, provide directions, and support retailers with information and services.

You will maintain knowledge of centre offerings, handle inquiries with courtesy, and assist with gift cards and brochures while working in a fast-paced environment. The role emphasizes exceptional customer service and teamwork across centre staff.