Guest Experience Specialist

Morguard; Rosemère; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Inclusive culture

Growth opportunities

North America exposure

Competitive compensation

Work-life balance & AODA

Job summary

Morguard in Canada is seeking a Guest Services Representative to deliver first-class service to visitors and tenants of a retail shopping centre. You will provide information, guide guests, and support daily operations to uphold the centre's image and objectives.

The role requires strong customer service and communication skills, knowledge of MS Office, and the ability to work Fridays and Saturdays. You’ll collaborate with other departments to arrange maintenance, cleaning, security, and other

Qualifications

• High School Diploma or an equivalent experience.
• Demonstrated working knowledge of MS Office applications.
• Must be able to work on Fridays and Saturdays.

Responsibilities

• Provides information to the general public and tenants about programs, amenities of the shopping centre and other inquiries.
• Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.
• Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
• Communication with Internal Stakeholders: Maintains on‑going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.
• Miscellaneous Duties: Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.
• Any other job related duties and/or projects that may be assigned.

Skills

Customer service

Verbal & written communication

Teamwork

Multitasking

Attention to detail

Self-motivation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Morguard in Canada is seeking a Guest Services Representative to deliver first-class service to visitors and tenants of a retail shopping centre. You will provide information, guide guests, and support daily operations to uphold the centre's image and objectives.

The role requires strong customer service and communication skills, knowledge of MS Office, and the ability to work Fridays and Saturdays. You’ll collaborate with other departments to arrange maintenance, cleaning, security, and other